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Inspiring
Oct 19, 2023 3:02 PM UTC
Released

Premiere 24.0: Preview Renders Keep Going Offline

Ever since upgrading to Premiere 24.0, after I get my timeline fully green for rendering the preview files, they will spontaneously disconnect and go back to being red. This once happened after a crash when I opened the project again. I fully rendered a timeline before I went home last night, but this morning, I launched the project, and it is fully red again. All the preview files are still in the folder on the PC level, so not sure why they are disconnecting randomly.


I will monitor this to see if I can find a pattern to this new behavior.


Windows 11 Pro

 

**Update WORKAROUND September 2024** As of 24.6.1, I discovered that when the timeline that should be rendered shows unrendered elements, I muted the clip and turned it back on, and the render relinked. I will keep trying this in the future. This could have been the solution all along, but it appears to work now. Instead of re-rendering your timeline, try turning on and off the clips in question.

17 replies

Amy the Stuv
Community Manager
Community Manager
Oct 1, 2026 6:55 PM UTC

Hello ​@MarcCebrian 

We have not heard from this thread in a while and there have been some improvements to this process in later versions of Premiere that may have resolved this issue. Please let us know if that is not the case and give us updated Premiere Version, System Specs, and Formats, please!

 

Thank you so much for bringing this to our attention and for finding a workaround. We will keep this noted.

Best,

Amy 

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Inspiring
Oct 5, 2026 1:44 PM UTC

It still happens on occasion, but not as severe.

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Inspiring
Sep 18, 2024 1:00 PM UTC

I noted a workaround in the original post. If something appears unrendered, mute the clip and turn it back on. The renders relinked for me.

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Inspiring
Mar 28, 2024 12:37 PM UTC

This problem persists even after upgrading to 24.3 yesterday, on March 27, 2024. Five months later, it is still a solid issue. I don't even need to restart my computer for it to do this. The ENTIRE timeline goes back to yellow and red after quitting and restarting the application.

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Inspiring
Oct 25, 2023 3:45 PM UTC

Yes, I know. Rendering is my way of knowing what is done in the timeline. Plus, the export is super-fast when you export your preview settings.

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Peru Bob
Community Expert
Community Expert
Oct 25, 2023 3:44 PM UTC
quote

ready to hit export........,.So, I have to re-render the whole thing again.



By @MarcCebrian

 

You don't need to render to export unless you check use previews when exporting.

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Inspiring
Oct 25, 2023 2:46 PM UTC

One other "feature" of this nasty bug: If you accidentally cut and paste your entire timeline, you will lose connection to all your renders. You cannot UNDO this. I had an entire finished sequence, ready to hit export, I moved my hand across the keyboard and hit control V by accident when I pasted it back, all renders were gone. When it tried to undo my actions, all the renders were gone. So, I have to re-render the whole thing again.

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Inspiring
Oct 25, 2023 11:55 AM UTC

Thanks, Kevin. It started in the Bugs thread. Someone moved it to Troubleshooting, and now it is moving back to Bugs. I'm glad someone at Adobe is seeing I didn't imagine this. Absolutely new behavior with 24.0 and not 23.x before the upgrade. Cheers.

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Kevin J. Monahan Jr.
Legend
Oct 24, 2023 10:58 PM UTC

Hi @MarcCebrian, @fugzo, @kathryns11060067,

I read your notes. Sorry for the issue. I can reproduce the problem. I moved this thread into the bugs forum and I have notified the team.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Peru Bob
Community Expert
Community Expert
Oct 23, 2023 3:05 PM UTC

Are your Media Cache files on an external drive that doesn't have a fixed drive letter?

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Participating Frequently
Oct 23, 2023 3:13 PM UTC

My media cache files are in my Library on my macbook. 

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kathryns11060067
Participant
Oct 23, 2023 1:49 AM UTC

Same and it's bringing my editing to a standstill. Why you can't link to render files like you would media is baffling. I have the render files all done and ready in a folder, but no way to link them. 

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Participating Frequently
Oct 23, 2023 10:34 AM UTC

So much time has been wasted. 

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