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Inspiring
September 9, 2024

Premiere 24.6.1 crashing on export, Nvidia Studio Driver 560.81

  • September 9, 2024
  • 12 replies
  • 1374 views
  • Issue - When I export videos longer than 3 minutes, my computer crashes and often gives a blue screen of death (but with a variety of error codes)
  • Adobe Premiere Pro version number: 24.6.1 (build 2)
  • Operating system - Windows 11, OS build 22631.4112
  • System Info: CPU, GPU, RAM, HD:
    • Computer model: Razer BY2 Blade 15 Advanced
    • CPU: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz

    • GPU: Nvidia GeForce RTX 3060 Laptop GPU

    • GPU driver: 560.81 (studio driver)
    • RAM: 16GB

    • Hard Drive: Samsung SSD 980 pro 2TB (internal)

  • Video format: 
    • Type: MPEG Movie
      File Size: 3.36 GB
      Image Size: 1920 x 1080
      Frame Rate: 59.94
      Source Audio Format: 48000 Hz - 16-bit - Stereo
      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
      Total Duration: 00;18;18;08
      Pixel Aspect Ratio: 1.0
      Alpha: None
      Color Space: xvYCC709 (IEC61966_2_4)
      Color Space Override: Off
      Input LUT: None
      Video Codec Type: MP4/MOV H.264 4:2:0
  • Workflow details: There are 4 video tracks and 4 audio tracks
  • Steps to reproduce - (Very important!):
    • Select the sequence
    • Go to file->export->media
    • For preset, select YouTube 1080p Full HD
    • Format, H.264
    • Click Export....
  • Expected result: exported the file
  • Actual result: Computer crashes. Here are some of the BSOD messages:
    • MACHINE_CHECK_EXCEPTION
    • VERIFIER_DMA_VIOLATION
    • DRIVER_VERIFIER_DMA_VIOLATION
    • CLOCK_WATCHDOG_TIMEOUT

 

It does NOT crash when:

  • The file is smaller. I have exported some 2 or 3 minutes videos, but not the 7 minute video
  • If I use media encoder and choose software only rendering

 

Some things I have done:

  • Uninstalled Premiere & Media Encoder and reinstalled
  • Checked all drivers for updates (up to date on all)
  • Made a new project file and imported the media files (still crashed on export)

 

Is anyone else having this problem? I'm not seeing any other reports, so I wanted to make sure I let someone know if it's an issue. It seems to point towards Nvidia and Adobe are clashing with each other.

This topic has been closed for replies.

12 replies

MyerPj
Community Expert
Community Expert
September 9, 2024

I start at this page: https://www.nvidia.com/en-us/drivers/

Put in your card info and press <Find>

From that screen click the Studio Drivers tab (towards the top)

and then <View More Version> towards the bottom.

 

MyerPj
Community Expert
Community Expert
September 9, 2024

You can easily roll back your video driver. Just get an older one on the nVidia website