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Inspiring
September 9, 2024

Premiere 24.6.1 crashing on export, Nvidia Studio Driver 560.81

  • September 9, 2024
  • 12 replies
  • 1397 views
  • Issue - When I export videos longer than 3 minutes, my computer crashes and often gives a blue screen of death (but with a variety of error codes)
  • Adobe Premiere Pro version number: 24.6.1 (build 2)
  • Operating system - Windows 11, OS build 22631.4112
  • System Info: CPU, GPU, RAM, HD:
    • Computer model: Razer BY2 Blade 15 Advanced
    • CPU: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz

    • GPU: Nvidia GeForce RTX 3060 Laptop GPU

    • GPU driver: 560.81 (studio driver)
    • RAM: 16GB

    • Hard Drive: Samsung SSD 980 pro 2TB (internal)

  • Video format: 
    • Type: MPEG Movie
      File Size: 3.36 GB
      Image Size: 1920 x 1080
      Frame Rate: 59.94
      Source Audio Format: 48000 Hz - 16-bit - Stereo
      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
      Total Duration: 00;18;18;08
      Pixel Aspect Ratio: 1.0
      Alpha: None
      Color Space: xvYCC709 (IEC61966_2_4)
      Color Space Override: Off
      Input LUT: None
      Video Codec Type: MP4/MOV H.264 4:2:0
  • Workflow details: There are 4 video tracks and 4 audio tracks
  • Steps to reproduce - (Very important!):
    • Select the sequence
    • Go to file->export->media
    • For preset, select YouTube 1080p Full HD
    • Format, H.264
    • Click Export....
  • Expected result: exported the file
  • Actual result: Computer crashes. Here are some of the BSOD messages:
    • MACHINE_CHECK_EXCEPTION
    • VERIFIER_DMA_VIOLATION
    • DRIVER_VERIFIER_DMA_VIOLATION
    • CLOCK_WATCHDOG_TIMEOUT

 

It does NOT crash when:

  • The file is smaller. I have exported some 2 or 3 minutes videos, but not the 7 minute video
  • If I use media encoder and choose software only rendering

 

Some things I have done:

  • Uninstalled Premiere & Media Encoder and reinstalled
  • Checked all drivers for updates (up to date on all)
  • Made a new project file and imported the media files (still crashed on export)

 

Is anyone else having this problem? I'm not seeing any other reports, so I wanted to make sure I let someone know if it's an issue. It seems to point towards Nvidia and Adobe are clashing with each other.

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12 replies

MyerPj
Community Expert
Community Expert
September 9, 2024

I start at this page: https://www.nvidia.com/en-us/drivers/

Put in your card info and press <Find>

From that screen click the Studio Drivers tab (towards the top)

and then <View More Version> towards the bottom.

 

MyerPj
Community Expert
Community Expert
September 9, 2024

You can easily roll back your video driver. Just get an older one on the nVidia website