Skip to main content
Participant
Apr 21, 2024 3:40 PM UTC
Open for Voting

PREMIERE NOT OPENING FILES

Hello I need urgent assitance - premiere crashed on a big edit delivery, now it wont open any of the project files.  Require uregnt tech support. 

 

Can anyone help. 

[Personal information removed by moderator.]

This topic is closed to new replies. Start a new post to keep the conversation going.

34 replies

T - Sal
Community Expert
Community Expert
Apr 21, 2024 8:31 PM UTC
R Neil Haugen
Legend
Apr 21, 2024 8:12 PM UTC

I wish I'd kept contact information on the guy that could repair project files but I clearly didn't. Dang.

Translate
Everyone's mileage always varies ...
Legend
Apr 21, 2024 8:30 PM UTC
No worries, Neil. We found it and it’s mentioned earlier in this thread.

Pretty sure this is the guy
Mohsen Atari
Translate
T - Sal
Community Expert
Community Expert
Apr 21, 2024 7:35 PM UTC
Legend
Apr 21, 2024 7:43 PM UTC

Thanks. Have forwarded this on to Joshua in case he misses the post on The
Forum.

Michael 

Translate
Legend
Apr 21, 2024 6:56 PM UTC

yup, he tried and I tried it.  No luck...  Digital Rebellion has a project repair feature in 

https://www.digitalrebellion.com/promaintenance

No luck so far, but playing with the options and I've emailed the author of the software directly (an old friend).  

Translate
Stan Jones
Community Expert
Community Expert
Apr 21, 2024 6:53 PM UTC

@Michael Grenadier,

 

Did you try creating a new project and importing his bad one?

 

Stan

Translate
T - Sal
Community Expert
Community Expert
Apr 21, 2024 6:14 PM UTC
T - Sal
Community Expert
Community Expert
Apr 21, 2024 6:10 PM UTC

Can he search his Mac to locate any autosave files?

Translate
T-Sal
Legend
Apr 21, 2024 6:04 PM UTC

Just got off the phone with Joshua and wasn't able to help him.  He sent me the project file and even without the media it would not open...  There used to be someone on this forum who could dig in to the project file and fix this sort of problem.  Can't find the link...  If anyone has this link, please add it to this thread...

 

Thanks

Translate
T - Sal
Community Expert
Community Expert
Apr 21, 2024 5:54 PM UTC

Also you can try to uninstall Premiere Pro, then download the Creative Cloud Cleaner tool for Mac. Use the tool to remove all Adobe Creative Cloud components. Afterward, reinstall Creative Cloud and then reinstall Premiere Pro.

Translate
T-Sal
T - Sal
Community Expert
Community Expert
Apr 21, 2024 5:48 PM UTC

Have you tried opening the most recent version from the autosave?

Translate
T-Sal