Skip to main content
Participating Frequently
June 22, 2024

Premiere pro 24.5 constantly crashing when editing subtitles

  • June 22, 2024
  • 6 replies
  • 957 views

Since 24.3 I have an annoying problem that ruins my workflow. Every 5 minutes or so when editing subtititles (I translate them to different language) Premiere Pro crashes. All sections become black, I get hit with some pop up window which is blank and I have no idea what the problem is. Please see the attached picture.

 

The good thing is that I can close said pop-up window by pressing Esc and save my work prior to manually closing the program and starting it again. During one our of working with subtitles I get this problem like...5-6 times? Maybe more.

 

I do not use *any* 3rd party software or plugins. I already tried Reset app Preferences" and "Disable third-party plugins at launch" options.

 

I use RTX4090, have i9 processor and 32GB RAM, so I have enough computing power. Windows 11. Again, there was no such problem in Premiere Pro 23, it started after updating to 24.

 

Also, when I have one 25 minutes video with subtitles, usually there are no crashes. But if I have 5-6 small video clips on the timeline, with blank spacing between them, that in summary last 25 minutes, I get the aforementioned crashes.

This topic has been closed for replies.

6 replies

Participating Frequently
September 15, 2024

Hi Kevin, please check DM, I've uploaded the video of program behaviour during the crash. Apologies for the late reply.

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 5, 2024

Hey @DUST DEVIL,

Thanks for the reply.

 

quote

I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

By @DUST DEVIL

 

Oh yes, please do. Our devs would like to see that.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
September 5, 2024

@Kevin-Monahansorry for the late reply. Yes, the problem is still very much present in 24.6

 

I have cut out from 1 hour 20 minutes recording 16 fragments with total lengh of 37 minutes, generated subtitles and began translating them. The software crashed on 18th(!) line. I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

Ron Rigler
Community Manager
Community Manager
June 27, 2024

@DUST DEVIL thank you for the added info. I'll share this info with the team.

Kevin J. Monahan Jr.
Community Manager
Community Manager
August 22, 2024

Hi @10267967,

Are you still experiencing this problem? Let the team know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
June 27, 2024

Hi Ron, I have sent the picture of the project to your private inbox. Apologies, I can't share it with general public.

Ron Rigler
Community Manager
Community Manager
June 24, 2024

@DUST DEVIL @xfabre thank you for reporting the issue and sorry for the inconvenience.  Can you share the project so we can investigate further, or at least show a picture of the project before the crash occurs?