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Participating Frequently
Jun 22, 2024 2:32 PM UTC
Needs More Info

Premiere pro 24.5 constantly crashing when editing subtitles

Since 24.3 I have an annoying problem that ruins my workflow. Every 5 minutes or so when editing subtititles (I translate them to different language) Premiere Pro crashes. All sections become black, I get hit with some pop up window which is blank and I have no idea what the problem is. Please see the attached picture.

 

The good thing is that I can close said pop-up window by pressing Esc and save my work prior to manually closing the program and starting it again. During one our of working with subtitles I get this problem like...5-6 times? Maybe more.

 

I do not use *any* 3rd party software or plugins. I already tried Reset app Preferences" and "Disable third-party plugins at launch" options.

 

I use RTX4090, have i9 processor and 32GB RAM, so I have enough computing power. Windows 11. Again, there was no such problem in Premiere Pro 23, it started after updating to 24.

 

Also, when I have one 25 minutes video with subtitles, usually there are no crashes. But if I have 5-6 small video clips on the timeline, with blank spacing between them, that in summary last 25 minutes, I get the aforementioned crashes.

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7 replies

Participating Frequently
Sep 15, 2024 9:31 PM UTC

Hi Kevin, please check DM, I've uploaded the video of program behaviour during the crash. Apologies for the late reply.

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Kevin J. Monahan Jr.
Legend
Sep 5, 2024 11:23 PM UTC

Hey @DUST DEVIL,

Thanks for the reply.

 

quote

I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

By @DUST DEVIL

 

Oh yes, please do. Our devs would like to see that.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Sep 5, 2024 10:43 PM UTC

@Kevin-Monahansorry for the late reply. Yes, the problem is still very much present in 24.6

 

I have cut out from 1 hour 20 minutes recording 16 fragments with total lengh of 37 minutes, generated subtitles and began translating them. The software crashed on 18th(!) line. I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

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Ron Rigler
Community Manager
Community Manager
Jun 27, 2024 7:54 PM UTC

@DUST DEVIL thank you for the added info. I'll share this info with the team.

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Kevin J. Monahan Jr.
Legend
Aug 22, 2024 11:44 PM UTC

Hi @10267967,

Are you still experiencing this problem? Let the team know.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Jun 27, 2024 6:52 PM UTC

Hi Ron, I have sent the picture of the project to your private inbox. Apologies, I can't share it with general public.

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Ron Rigler
Community Manager
Community Manager
Jun 24, 2024 5:35 PM UTC

@DUST DEVIL @xfabre thank you for reporting the issue and sorry for the inconvenience.  Can you share the project so we can investigate further, or at least show a picture of the project before the crash occurs?

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