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momo0148
Participant
June 25, 2026

Premiere Pro 26.3.0 Regression: Reconnect Full Resolution Media hangs indefinitely with attached proxies (26.2.2 works correctly)

  • June 25, 2026
  • 2 replies
  • 23 views

Issue

After updating to Premiere Pro 26.3.0 (Build 93), the Proxy → Reconnect Full Resolution Media command hangs indefinitely on "Locating media...".

The exact same project reconnects correctly in Premiere Pro 26.2.2.

Environment

  • Premiere Pro 26.3.0 (Build 93)
  • macOS
  • Mac Studio
  • UGREEN NAS
  • SMB over dedicated 10 GbE
  • Proxies created using Premiere Pro + Adobe Media Encoder (Create Proxies)

Steps to Reproduce

  1. Create proxies using Premiere Pro and Adobe Media Encoder.
  2. Open a project with attached proxies.
  3. Make the original media unavailable.
  4. Choose Proxy → Reconnect Full Resolution Media.
  5. Browse to the folder containing the original media.

Expected Result

Premiere should reconnect all original media within a few seconds while preserving the attached proxies.

Actual Result

Premiere displays "Locating media..." indefinitely and never completes the reconnect.

The application does not crash, but reconnect never finishes.

Comparison

The identical project, media, NAS, and proxy files reconnect immediately in Premiere Pro 26.2.2.

Rolling back to 26.2.2 completely resolves the issue.

Troubleshooting Performed

  • Reset Premiere preferences.
  • Cleared Media Cache.
  • Reset plugin loading cache.
  • Verified SMB connectivity.
  • Verified UGREEN NAS performance.
  • Verified 10 GbE network.
  • Verified metadata access (stat) completed in approximately 0.014 seconds.
  • Verified directory listing completed in approximately 0.25 seconds.
  • Verified Link Media works correctly.
  • Verified proxy relationships remain intact (Detach Proxies is available).

Only Reconnect Full Resolution Media fails.

Conclusion

This appears to be a regression introduced in Premiere Pro 26.3.0 affecting the Reconnect Full Resolution Media workflow for projects using Premiere-generated proxies.

    2 replies

    KatieToo
    Community Manager
    Community Manager
    June 26, 2026

    @momo0148 Just updating that we so far have been unable to recreate this issue, so I wanted to find out also what Mac OS you’re currently running to further help our tests.

    If you happen to have any crashes, make sure to let it upload that crash report to our Sentry. If this happens, you can DM me your email you use with Adobe and our engineers can look that up as it may contain some important information to this puzzle.

    Appreciate it,
    Katie

     

    momo0148
    momo0148Author
    Participant
    June 26, 2026

     

    KatieToo
    Community Manager
    Community Manager
    June 25, 2026

    Hi ​@momo0148 

    Welcome to the Premiere forums! We’re glad you’re here. Our team is currently investigating this issue and once we get more information, we’ll update. Appreciate your time reporting on this bug with your details.

    Thanks for posting,
    Katie