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momo0148
Participant
Jun 25, 2026 1:25 AM UTC
Investigating

Premiere Pro 26.3.0 Regression: Reconnect Full Resolution Media hangs indefinitely with attached proxies (26.2.2 works correctly)

Issue

After updating to Premiere Pro 26.3.0 (Build 93), the Proxy → Reconnect Full Resolution Media command hangs indefinitely on "Locating media...".

The exact same project reconnects correctly in Premiere Pro 26.2.2.

Environment

  • Premiere Pro 26.3.0 (Build 93)
  • macOS
  • Mac Studio
  • UGREEN NAS
  • SMB over dedicated 10 GbE
  • Proxies created using Premiere Pro + Adobe Media Encoder (Create Proxies)

Steps to Reproduce

  1. Create proxies using Premiere Pro and Adobe Media Encoder.
  2. Open a project with attached proxies.
  3. Make the original media unavailable.
  4. Choose Proxy → Reconnect Full Resolution Media.
  5. Browse to the folder containing the original media.

Expected Result

Premiere should reconnect all original media within a few seconds while preserving the attached proxies.

Actual Result

Premiere displays "Locating media..." indefinitely and never completes the reconnect.

The application does not crash, but reconnect never finishes.

Comparison

The identical project, media, NAS, and proxy files reconnect immediately in Premiere Pro 26.2.2.

Rolling back to 26.2.2 completely resolves the issue.

Troubleshooting Performed

  • Reset Premiere preferences.
  • Cleared Media Cache.
  • Reset plugin loading cache.
  • Verified SMB connectivity.
  • Verified UGREEN NAS performance.
  • Verified 10 GbE network.
  • Verified metadata access (stat) completed in approximately 0.014 seconds.
  • Verified directory listing completed in approximately 0.25 seconds.
  • Verified Link Media works correctly.
  • Verified proxy relationships remain intact (Detach Proxies is available).

Only Reconnect Full Resolution Media fails.

Conclusion

This appears to be a regression introduced in Premiere Pro 26.3.0 affecting the Reconnect Full Resolution Media workflow for projects using Premiere-generated proxies.

    6 replies

    Participant
    Sep 30, 2026 3:58 PM UTC

    simply mindboggling… I can’t use my NAS on premiere as it reduces the speed as soon I open it. Resolve works flawlessly. Get your S togetgher adobe… professionals pay you and rely on you.

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    KatieToo
    Community Manager
    Community Manager
    Sep 30, 2026 4:18 PM UTC

    ​@MatteoBava Is this still occuring in the latest release, 26.5.2? and to better help troubleshoot, may we ask some additional details? 

    We’re still investigating this reconnect issue and trying to recreate it this side, so any details you can provide below would be helpful:

    • What is the exact Premiere version and build you’re using?
    • Please specify Windows if Win11/10 and driver version/build -or- Mac and what chip/type plus macOS.
      • GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
    • Screen Recording: If possible, include a recording of your screen showing the issue as that’s helpful.
    • Media Files: video, images, etc. and what types (can check under Media Properties)
    • Media Storage: Are your Scratch Disks set to your Documents folder or the same as project, and is this the same as the Media drive?

    For additional context:

    • Does it affect all projects or only some?
    • Does it affect new, empty projects?

    Sorry for these frustrations, and hope to help!
    Katie

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    KatieToo
    Community Manager
    Community Manager
    Jun 26, 2026 3:39 PM UTC

    ​@momo0148 Just updating that we so far have been unable to recreate this issue, so I wanted to find out also what Mac OS you’re currently running to further help our tests.

    If you happen to have any crashes, make sure to let it upload that crash report to our Sentry. If this happens, you can DM me your email you use with Adobe and our engineers can look that up as it may contain some important information to this puzzle.

    Appreciate it,
    Katie

     

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    momo0148
    momo0148Author
    Participant
    Jun 26, 2026 5:18 PM UTC

     

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    KatieToo
    Community Manager
    Community Manager
    Jun 25, 2026 9:50 PM UTC

    Hi ​@momo0148 

    Welcome to the Premiere forums! We’re glad you’re here. Our team is currently investigating this issue and once we get more information, we’ll update. Appreciate your time reporting on this bug with your details.

    Thanks for posting,
    Katie

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