Participant

Premiere Pro 26.3 freezes when opening Preferences, Sequence Settings, or Effect Controls

Forum|Forum|1 month ago
June 19, 2026
7 replies
317 views

Premiere Pro Version: 26.3
Operating System: Windows 11
Laptop Model: HP Victus 16-r0073cl
CPU: Intel Core i7-13700HX
GPU: NVIDIA GeForce RTX 4060 Laptop GPU + Intel UHD Graphics
RAM: 32 GB DDR5
Intel Graphics Driver: 32.0.101.6790
NVIDIA Driver: Studio Driver (latest available version at the time of testing)

Issue Description

Premiere Pro 26.3 frequently becomes unresponsive ("Not Responding") during normal use.
The freezes occur even in completely empty projects and are not related to media files, effects, or timeline playback.
Most commonly, the issue happens when:

Opening Preferences
Opening Sequence Settings
Opening Project Settings
Editing Effect Controls
Accessing clip properties
Interacting with interface panels

Windows remains fully responsive while Premiere freezes.

Troubleshooting Performed

I have already tested the following:

Reset Premiere preferences
Created a new Windows user profile
Disabled Hardware Accelerated Decoding and Encoding
Disabled Display Color Management
Removed and uninstalled Mister Horse extensions
Tested with empty projects
Tested with newly created sequences
Updated NVIDIA Studio Driver
Verified Intel Graphics Driver is up to date
Checked System Compatibility Report (no issues reported)
Moved projects outside OneDrive
Cleared Premiere cache and media cache

The problem persists in Premiere Pro 26.3.

Additional Information

When Premiere freezes, Windows Task Manager shows very low resource usage:

CPU usage remains low
GPU usage remains low
RAM usage remains normal

Using "Analyze Wait Chain" in Task Manager only shows Premiere Pro threads waiting on other Premiere Pro threads. No external processes appear to be blocking the application.

This suggests an internal Premiere Pro deadlock or freeze rather than a hardware limitation.

Important Finding

I installed Premiere Pro 25.6.6 (Build 5) on the same system.

Using the exact same computer, drivers, and workflow:

Premiere Pro 25.6.6 works correctly and does not exhibit these freezes.

The issue appears to be specific to Premiere Pro version 26.x.

Expected Result

Preferences, Sequence Settings, and Effect Controls should open instantly and remain responsive, as they do in Premiere Pro 25.6.6.

Actual Result

Premiere Pro 26.3 frequently freezes and becomes unresponsive when interacting with settings panels or effect properties.

Has anyone with a similar Intel UHD + RTX 4060 laptop configuration experienced this issue in Premiere Pro 26.x?

S

Sora

Participant

I’m having the same issue. I’m trying to solve in every way possible the past 2 days.

KatieToo

Community Manager

We have an update while we continue investigating this issue. Do any of you happen to have Magnifier enabled? One user reported back on another post that they found it to be the cause and disabling that helped.

Appreciate your patience,
Katie

E

Eduardo301566171qee

Participating Frequently

No

E

Edu Drapier

Participant

HI, I tried this and it helped with the others versions - I will try in the latest during thr weekend

pdate or Switch Your Graphics Driver

An outdated or corrupt graphics driver is the number one reason CUDA or OpenCL fails to render the video image while audio plays perfectly.

For NVIDIA Users: Open the NVIDIA GeForce Experience app. Go to the Drivers tab, click the three dots next to the update button, and switch from the Game Ready Driver to the Studio Driver. Studio Drivers are specifically optimized for stability in Adobe software.
For AMD Users: Go to the AMD website and download the latest Adrenalin Edition WHQL driver for your specific graphics card.

A2line4449

Participant

Bonjour,

Idem ici depuis plusieurs semaines déjà. Après des heures de tests effectués avec Chat GPT voici le résumé :

Premiere Pro 26.2 et 26.3 provoquent des gels et ralentissements importants sur HP Omen RTX 4060 – problème absent en 26.0 et 26.0.1

Configuration :

Windows 11
HP Omen 16-wd0045nf
NVIDIA GeForce RTX 4060 Laptop GPU
Pilote NVIDIA 592.27
Intel UHD Graphics
16 Go RAM

Symptômes :

Passages fréquents en "Ne répond pas" pendant le travail (zoom/dézoom timeline par exemple, clique sur un média).
Ouverture très lente des fenêtres internes telles que :
- Réglages de séquence
- À propos de Premiere Pro
- Cache média
- etc...
Fortes latences lors de certaines actions de l'interface (temps de réaction play/pause, visionnage saccadé).
Ventilation qui s'emballe pendant les gels

Tests effectués :

Réinitialisation des préférences
Suppression du cache média
Réinstallation de Premiere
Nouveau compte Windows
Projet local sur SSD interne
Projet sur SSD externe
Désinstallation de Mister Horse
Test CUDA/OpenCL
Activation/Désactivation décodage matériel H.264/HEVC

Résultats par version :

Premiere Pro 26.0 → OK
Premiere Pro 26.0.1 → OK
Premiere Pro 26.0.2 → début de dégradation des performances
Premiere Pro 26.2 → problème reproduit
Premiere Pro 26.3 → problème reproduit

Information importante :

Chaque test des versions a été effectué après désinstallation complète de Premiere, sans conserver les préférences, et avec suppression totale des dossiers de configuration Adobe associés enregistrés sur l’ordinateur.

Le problème est reproductible sur plusieurs installations propres.

Solution actuelle :

J’ai installé la dernière version qui fonctionne 26.0.1 pour pouvoir travailler, et j’ai désactivé les mises à jours automatiques pour Première Pro pour éviter tout nouveau problème.

Merci de prévoir une mise à jour pour régler ces problèmes svp.

Au besoin, je peux vous fournir le détail des tests effectués avec Chat GPT, avec les chiffres relevés (CPU / RAM / GPU / Disque) et les résultats de chaque test.

Je vous remercie par avance et vous souhaite une belle journée.

J

Jonathan+Editor

Community Manager

Hi @A2line4449,

Thank you for reporting the issue and adding you system specifications. These details are very helpful as we investigate this occurrence. The team is aware of the bug and hopefully will have an update soon. Thank you for your patience .

Best,

Jonathan

E

Eduardo301566171qee

Participating Frequently

Premiere just dont work after the recent update. I tried some of the fixes and nothting.

2 weeks ago everything was fine and running smoothly and now I can't even open a video in the sequence

Im downgrading to see if it will work

Thanks

E

Eduardo301566171qee

Participating Frequently

@Jonathan+Editor

Premiere Version: 26.3
Operating System: Windows 11
NVIDIA GeForce RTX 5070 Laptop GPU (8 GB)
Intel(R) Graphics (128 MB
RAM 32.0 GB (31.5 GB usable)
Intel(R) Core(TM) Ultra 9 275HX (2.70 GHz)

Downgraded, cleaned the cache and the program persists

J

Jonathan+Editor

Community Manager

Hi @Eduardo301566171qee

Thank you so much for providing your specs. It is very helpful and much appreciated! The team is aware of the issue and is currently investigating. Thank you for your patience.

Best,

Jonathan

J

Jonathan+Editor

Community Manager

Hi @CamiloB,

Welcome to the Premiere forums! Thank you for providing all this information.

There might be a legacy background tool still operating. Can you please see if UpdaterStartupUtility (or Adobe Application Manager) is enable? If it is, we want to disable that task. Let’s try to the steps below:
1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click on Startup Apps on the left menu (the icon looks like a small speedometer).
3. Find UpdaterStartupUtility (or Adobe Application Manager)
4. Right-click it and hit Disable.
5. Restart your computer.

For additional context, here are helpful links about Premiere 26.3:

What's New: https://helpx.adobe.com/premiere/desktop/whats-new/whats-new.html
Release Notes: https://helpx.adobe.com/premiere/desktop/whats-new/release-notes.html

Best,

Jonathan

nolasito

Participant

Same issue. MacBook Air M5, struggling now to even open the project itself. One week ago had zero issues with the same workload on previous version. I’ll be downgrading.

J

Jonathan+Editor

Community Manager

Hi @nolasito,

Sorry to hear that this is an issue for you too. The team is aware that this is occurring for Mac users as well. To better assist you and to help us understand the issue, could you please provide more detail:

Premiere Version: What is the exact version of Premiere you are using when the issue happens?
Operating System: macOS, along with the version.
Steps to Reproduce: A numbered list of the exact steps needed to replicate the issue.
Expected Result: What should happen after the final step?
Actual Result: What actually occurred?
Screen Recording: If possible, include a recording of your screen showing the issue.

Additionally, comparing when and where the issue occurs helps us narrow down the cause:

Does it affect all projects or only some?
Does it affect new, empty projects?
When did the problem first begin?

Best,

Jonathan

Issue Description

Troubleshooting Performed

Additional Information

Important Finding

Expected Result

Actual Result

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