Premiere Pro 26.x freezes at 15% when loading heavy MOGRTs
[Premiere Pro / MOGRT Bug Report]
■ Issue Description
When inserting Motion Graphics Templates (MOGRTs) in Premiere Pro, the loading process frequently freezes at exactly 15%.
Light/simple MOGRTs usually work correctly, while more complex/heavy MOGRTs often fail.
In some cases, already placed MOGRTs inside existing projects become stuck in a “Media Pending” state and fail to render.
■ System Environment
OS:
Windows 11
Premiere Pro:
Version 26.2.2
After Effects:
Version 26.2.2
GPU:
NVIDIA GeForce RTX 4070 Ti SUPER
GPU Driver:
NVIDIA Studio Driver (clean installation performed)
Creative Cloud Desktop:
Running normally and logged in
■ Symptoms
-
Heavy MOGRTs freeze at 15% during loading
-
CPU usage remains low
-
No GPU spike/crash occurs
-
Premiere Pro itself does not fully crash
-
Dynamic Link Manager process exists
-
Existing MOGRTs may become stuck as “Media Pending”
-
Lightweight MOGRTs may work correctly
-
Issue occurs with both Adobe stock/preset MOGRTs and third-party MOGRTs (Motion Elements, etc.)
■ Troubleshooting Already Performed
The following actions were already tested without permanent resolution:
-
Reinstalled Premiere Pro
-
Reinstalled After Effects
-
Tested with a new Windows user profile
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Cleared Media Cache
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Regenerated Common cache folders
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MediaCore isolation test
-
Cleared After Effects Disk Cache
-
Clean-installed NVIDIA Studio Driver
-
Disabled Norton antivirus/firewall
-
Logged out/in of Creative Cloud Desktop
-
Modified Creative Cloud background settings
■ Important Observation
Logging out and back into Creative Cloud Desktop temporarily restores normal MOGRT behavior.
However, the issue returns after rebooting the PC or after some time.
■ Additional Notes
Premiere Pro itself does not appear fully broken or unstable.
The issue specifically affects heavier/complex MOGRTs, while lightweight templates continue to function normally.
This behavior appears related to Dynamic Link, Essential Graphics, or MOGRT rendering/communication systems.
Please investigate this issue.
