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大介28962146h6s9
大介28962146h6s9
Participant
May 10, 2026

Premiere Pro 26.x freezes at 15% when loading heavy MOGRTs

  • May 10, 2026
  • 1 reply
  • 25 views

[Premiere Pro / MOGRT Bug Report]

■ Issue Description
When inserting Motion Graphics Templates (MOGRTs) in Premiere Pro, the loading process frequently freezes at exactly 15%.

Light/simple MOGRTs usually work correctly, while more complex/heavy MOGRTs often fail.

In some cases, already placed MOGRTs inside existing projects become stuck in a “Media Pending” state and fail to render.

■ System Environment
OS:
Windows 11

Premiere Pro:
Version 26.2.2

After Effects:
Version 26.2.2

GPU:
NVIDIA GeForce RTX 4070 Ti SUPER

GPU Driver:
NVIDIA Studio Driver (clean installation performed)

Creative Cloud Desktop:
Running normally and logged in

■ Symptoms

  • Heavy MOGRTs freeze at 15% during loading

  • CPU usage remains low

  • No GPU spike/crash occurs

  • Premiere Pro itself does not fully crash

  • Dynamic Link Manager process exists

  • Existing MOGRTs may become stuck as “Media Pending”

  • Lightweight MOGRTs may work correctly

  • Issue occurs with both Adobe stock/preset MOGRTs and third-party MOGRTs (Motion Elements, etc.)

■ Troubleshooting Already Performed
The following actions were already tested without permanent resolution:

  • Reinstalled Premiere Pro

  • Reinstalled After Effects

  • Tested with a new Windows user profile

  • Cleared Media Cache

  • Regenerated Common cache folders

  • MediaCore isolation test

  • Cleared After Effects Disk Cache

  • Clean-installed NVIDIA Studio Driver

  • Disabled Norton antivirus/firewall

  • Logged out/in of Creative Cloud Desktop

  • Modified Creative Cloud background settings

■ Important Observation
Logging out and back into Creative Cloud Desktop temporarily restores normal MOGRT behavior.

However, the issue returns after rebooting the PC or after some time.

■ Additional Notes
Premiere Pro itself does not appear fully broken or unstable.

The issue specifically affects heavier/complex MOGRTs, while lightweight templates continue to function normally.

This behavior appears related to Dynamic Link, Essential Graphics, or MOGRT rendering/communication systems.

Please investigate this issue.

    1 reply

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    May 25, 2026

    Hi ​@大介28962146h6s9 
    Thanks for the detailed report and troubleshooting information.

    The observation that signing out and back into Creative Cloud temporarily restores functionality is particularly interesting.

    A few questions that may help narrow this down further:

    • Approximately how large or complex are the MOGRTs that fail (number of controls, embedded comps, fonts, expressions, etc.)?
    • Do the affected MOGRTs originate from After Effects, Premiere Pro, or both?
    • When the load freezes at 15%, does Premiere remain responsive, or does the entire UI become unresponsive?
    • Have you observed any errors or warnings in the After Effects logs or Dynamic Link logs when the issue occurs?
    • Does the behavior occur with a newly created project containing only a single problematic MOGRT?

    Since lightweight MOGRTs continue to function and re-authenticating Creative Cloud temporarily resolves the issue, it would be helpful to determine whether the issue is related to specific template complexity, Dynamic Link communication, or another component involved in MOGRT processing.

    Could you share one of the affected MOGRTs (or a simplified version that reproduces the problem)? That would make it much easier for others to verify the behavior.

    Here to help
    Ian

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