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July 22, 2026

Premiere Pro 26.x playback freeze with DJI Air 2S HEVC D-Log footage on Apple Silicon

  • July 22, 2026
  • 1 reply
  • 7 views

DJI Air 2S footage recorded in D-Log (HEVC/H.265, 10-bit, 5472×3078, 25 fps) does not play correctly in Premiere Pro 26.x.

    1 reply

    KatieToo
    Community Manager
    Community Manager
    July 22, 2026

    Hi ​@Magnus Bylund 

    Thanks for stopping by the Premiere forums and including the media properties and issue you’re having in Premiere 26.X on your Mac apple Silicon (what MacOS? out of curiosity)

    1) Try refreshing your login to Creative Cloud, as there could be a sync error with it installing the codec that requires a full log-out and re-authentication and ensure it has permissions. And if needed, there is this Adobe Creative Cloud cleaner that may help.

    2) May we ask which specific version and build you’re having this happen in, is it v26.3? 

    3) Have you tried disabling the option under Premiere > Settings > Media and toggle off the ‘enable hardware accelerated decoding’? Let it restart then try playback again.


    4) Wondering if it’s freezing right away or if there any effects applied? What happens if you transcode it?

    Sorry for any frustrations, and hope to help!
    Katie