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Martin380242602xvz
Participant
June 13, 2024

Premiere Pro constant crashing

  • June 13, 2024
  • 5 replies
  • 321 views

Since June 11th 2024 my Premiere Pro crashes all time after only 5 or 10 minutes. It's impossible to get any work done. What is wrong? What can I do? I even got a brand new PC and just installed all the latest software. It's the same problem on my old PC. 
Adobe, is there a general bug issue with the latest version? 
Martin, AL Bank, Denmark

 

    This topic has been closed for replies.

    5 replies

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    June 13, 2024

    Is PPro truly crashing (quick exit, gone from the task bar), or is it hanging (staying open, not doing anything)?

    M
    Martin380242602xvzAuthor
    Participant
    June 13, 2024

    Yes, correct. Using Ppro for 8 years. It's never been this bad. 
    Right now, I'm not given the chance of doing crash reports. It used to be an option, but not now.

    Martin

      Bruce Bullis
      Community Manager
      Bruce BullisCommunity Manager
      Community Manager
      June 13, 2024

      Confirming: No matter what you're doing within PPro, it reliably crashes within 5-10 minutes of launch...is that correct? Also; you're using the official PPro, not a PPro beta build, yes?

      I don't see any crash reports, submitted with your email address.


      M
      Martin380242602xvzAuthor
      Participant
      June 13, 2024

      Hi Bruce

      I don't know what changed. 

      Suddenly it just started crashing all the time. No matter what I was doing or not doing. No pattern. 
      I tried different projects. 
      Frustrating and very time consuming....
      I think I need to go see our design bureau who have more skilled PPro users than I am.
      But they told me to report this to Adobe and ask if there are any known bug issues with the latest version. 
      Now I will try to install an earlier version. 
      Martin 

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        June 13, 2024

        > is there a general bug issue with the latest version? 

        No. 

        What version of PPro are you installing/running? 

        What changed, about your system configuration, on June 11? 

        What are you doing in PPro, which seems to provoke a crash? If you create a new empty project, and simply leave PPro alone, does it crash? Are you getting crashes while working on a variety of projects, or just with one project? 


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