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hetansh36556896vr51
Participant
October 14, 2024

Premiere pro Crashes after going for captions and subtitles giving me error

  • October 14, 2024
  • 1 reply
  • 463 views

Premiere pro crashes on desktop as soon as i use captions and subtitles work with error

Faulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cb
Faulting module name: ntdll.dll, version: 10.0.19041.5007, time stamp: 0x688f8c4b
Exception code: 0xc0000374
Fault offset: 0x00000000000ff3c9
Faulting process id: 0x772c
Faulting application start time: 0x01db1e69884826c9
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d30330f2-47d2-4853-8b49-220172835455
Faulting package full name:
Faulting package-relative application ID:

 

For info system config is 

Ryzen 5950x

32gb ram

2 tb ssd

1050ti nvidia

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 15, 2024

    Hi @hetansh36556896vr51,

    Thanks for the report. I hope the developers will respond soon. In the meantime, we can try troubleshooting to help resolve the crashing issue with Adobe Premiere Pro when using captions and subtitles:

     

    1. Update Graphics Driver: Ensure that the graphics driver is up to date. Outdated drivers can cause compatibility issues.
    2. Reset Preferences: Resetting Premiere Pro preferences can sometimes resolve unexpected behavior. To do this, hold down Alt (Windows) or Option (Mac) while launching Premiere Pro.
    3. Turn Off GPU Acceleration: Sometimes, GPU acceleration can cause crashes. Try turning it off by going to File > Project Settings > General and setting the Renderer to Mercury Playback Engine Software Only.
    4. Clear Media Cache: Go to Edit > Preferences > Media Cache and clear the media cache files.
    5. Check Fonts: Some fonts can cause issues with captions. Try using a different font for the captions to see if that resolves the problem.
    6. Reinstall Premiere Pro: If the issue persists, try reinstalling Premiere Pro to ensure all files are correctly installed.
    7. Check for Overheating: Ensure the system is not overheating, which can cause crashes. Make sure the cooling system is working properly.
    8. Windows Updates: Ensure that Windows is fully updated, as system updates can sometimes resolve compatibility issues with software.


    If these steps don’t resolve the issue, you might want to contact Adobe Support for more specific assistance. Let me know if you need any further help!

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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