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larrius
Participant
May 10, 2026
Question

Premiere Pro crashes consistently at the home screen with a low-level exception, persisting after a full uninstall/reinstall.

  • May 10, 2026
  • 1 reply
  • 46 views

**Bug Summary:** Premiere Pro crashes consistently at the home screen with a low-level exception, persisting after a full uninstall/reinstall.

**Error Message:** "A low-level exception occurred in: Adobe Player (Player:5)" This only appears if I am in a project. Does not appear at home screen.

App crashes every time, roughly 1 minute after launch. This began when attempting to open a large video project on or after May 8, 2026. The issue escalated to affecting the entire application. A full wipe of all Adobe files from the system followed by a clean reinstall did not resolve the issue — Premiere Pro remains completely unusable.

Noteworthy: The setup ran without issues for several months prior to May 8th

**Troubleshooting Already Attempted:**
- Reinstalled Premiere Pro
- Fully wiped all Adobe files from PC and performed a clean reinstall

**Environment:** Windows 11 | AMD Radeon RX 9070 XT (16 GB) | 32 GB RAM | Premiere Pro 26.2.2

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    May 10, 2026

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of a Studio Driver (NOT the Game Driver).

    larrius
    larriusAuthor
    Participant
    May 10, 2026

    Rolling back the graphics card seems to have made it work. Thanks, Peru Bob!

    Peru Bob
    Community Expert
    Community Expert
    May 10, 2026

    You’re welcome.🙂