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larrius
Participant
May 10, 2026 4:47 PM UTC
Question

Premiere Pro crashes consistently at the home screen with a low-level exception, persisting after a full uninstall/reinstall.

**Bug Summary:** Premiere Pro crashes consistently at the home screen with a low-level exception, persisting after a full uninstall/reinstall.

**Error Message:** "A low-level exception occurred in: Adobe Player (Player:5)" This only appears if I am in a project. Does not appear at home screen.

App crashes every time, roughly 1 minute after launch. This began when attempting to open a large video project on or after May 8, 2026. The issue escalated to affecting the entire application. A full wipe of all Adobe files from the system followed by a clean reinstall did not resolve the issue — Premiere Pro remains completely unusable.

Noteworthy: The setup ran without issues for several months prior to May 8th

**Troubleshooting Already Attempted:**
- Reinstalled Premiere Pro
- Fully wiped all Adobe files from PC and performed a clean reinstall

**Environment:** Windows 11 | AMD Radeon RX 9070 XT (16 GB) | 32 GB RAM | Premiere Pro 26.2.2

    3 replies

    Peru Bob
    Community Expert
    Community Expert
    May 10, 2026 5:39 PM UTC

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of a Studio Driver (NOT the Game Driver).

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    larrius
    larriusAuthor
    Participant
    May 10, 2026 8:14 PM UTC

    Rolling back the graphics card seems to have made it work. Thanks, Peru Bob!

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    Peru Bob
    Community Expert
    Community Expert
    May 10, 2026 10:38 PM UTC

    You’re welcome.🙂

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