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Participating Frequently
September 10, 2024

Premiere Pro Crashes When adjusting R3D or RAW Settings

  • September 10, 2024
  • 19 replies
  • 1228 views

If I try to adjust any setting with my R3D file the program crashes. White balance, exposure, tint, ISO, etc. 

My computer can easily handle the processing of these files and doesn't use more than 30% processing power unless I'm rendering or exporting something. I'm not seeing any driver failure, packet loss/corruption, or any other form of system failure when I troubleshoot on my end.  Seems like the program just doesn't like me adjusting certain settings at certain points in time. 

One thing I find interesting is when I let Premiere do it's "system analysis" it will tell me Premiere is not up to date & that my drivers are out of date. Both of which are untrue. 

Just wondering if anyone else has experienced this problem and found a solution? I've done all of the recommended troubleshooting and more that's usually prescribed for these situations.

This topic has been closed for replies.

19 replies

jamieclarke
Community Manager
Community Manager
November 18, 2024

Hi @Christian Leibig @SeanJMU - Please provide specific system info and Premiere Pro versions if you are still experiencing this issue with the latest versions.  Thank you hopefully we can help you out.

Christian Leibig
Inspiring
November 17, 2024

I'm having the same issue, have been for a while actually.

 

It mostly happens if I change white balance or ISO of the source clip, I think it got worse, I currently get a instant close of Premiere every couple of clips I adjust which is absolutely painful.

 

Specs:

Threadripper 3960x, 128GB, RTX3090, Windows11

Participant
October 3, 2024

Nothing I tried worked, but I found on mine it only crashes if I use either the "auto white balance" OR if I slide the slider/change the tint and balance numbers by dragging them.  If I select the number and hand type 4900 instead of trying to drag it there, it doesn't crash.  Not ideal because I like to use the auto feature to get me started and I like to fine tune it by dragging it, but at least I can keep working.

Participant
October 3, 2024

I have the same exact issue. I re-installed Premiere and it stopped, for 1 project. Then the next day on the next project it crashes every single time. This only happened since I installed the latest version of Premiere so at this point I'm trying to figure out how to go back to the previous version.

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 10, 2024

Thanks for the bug report. Sorry for the issue. I hope the team will respond soon.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
Legend
September 10, 2024

 That data can give the information useful for troubleshooting this. I do handle some r3d files occasionally, with a 3960x 24 core Ryzen, 128GB of RAM, and a 2080Ti. Without issues.

 

So ... trying to figure out how to replicate this is the first step. Or what might be an issue. 

Everyone's mileage always varies ...
Participating Frequently
September 10, 2024
Participating Frequently
September 10, 2024

Windows 10
AMD 5950x - 16 cores, 32 threads, 4.9GHz (not overclocked)
AMD 6900XT 16Gb of GDDR6
64GB of DDR5

All on a 4Tb M.2 rated for 12Gb/second

All running newest drivers from AMD

 

R Neil Haugen
Legend
September 10, 2024

Please give your system specs  ... OS/CPU/GPU GPU driver, RAM ...

Everyone's mileage always varies ...