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Participating Frequently
Sep 10, 2024 2:27 AM UTC
Open for Voting

Premiere Pro Crashes When adjusting R3D or RAW Settings

If I try to adjust any setting with my R3D file the program crashes. White balance, exposure, tint, ISO, etc. 

My computer can easily handle the processing of these files and doesn't use more than 30% processing power unless I'm rendering or exporting something. I'm not seeing any driver failure, packet loss/corruption, or any other form of system failure when I troubleshoot on my end.  Seems like the program just doesn't like me adjusting certain settings at certain points in time. 

One thing I find interesting is when I let Premiere do it's "system analysis" it will tell me Premiere is not up to date & that my drivers are out of date. Both of which are untrue. 

Just wondering if anyone else has experienced this problem and found a solution? I've done all of the recommended troubleshooting and more that's usually prescribed for these situations.

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19 replies

jamieclarke
Community Manager
Community Manager
Nov 18, 2024 8:55 PM UTC

Hi @Christian Leibig @SeanJMU - Please provide specific system info and Premiere Pro versions if you are still experiencing this issue with the latest versions.  Thank you hopefully we can help you out.

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Christian Leibig
Inspiring
Nov 17, 2024 6:28 PM UTC

I'm having the same issue, have been for a while actually.

 

It mostly happens if I change white balance or ISO of the source clip, I think it got worse, I currently get a instant close of Premiere every couple of clips I adjust which is absolutely painful.

 

Specs:

Threadripper 3960x, 128GB, RTX3090, Windows11

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Participant
Oct 3, 2024 11:30 PM UTC

Nothing I tried worked, but I found on mine it only crashes if I use either the "auto white balance" OR if I slide the slider/change the tint and balance numbers by dragging them.  If I select the number and hand type 4900 instead of trying to drag it there, it doesn't crash.  Not ideal because I like to use the auto feature to get me started and I like to fine tune it by dragging it, but at least I can keep working.

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Participant
Oct 3, 2024 10:26 PM UTC

I have the same exact issue. I re-installed Premiere and it stopped, for 1 project. Then the next day on the next project it crashes every single time. This only happened since I installed the latest version of Premiere so at this point I'm trying to figure out how to go back to the previous version.

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Kevin J. Monahan Jr.
Legend
Sep 10, 2024 10:50 PM UTC

Thanks for the bug report. Sorry for the issue. I hope the team will respond soon.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
Legend
Sep 10, 2024 4:09 AM UTC

 That data can give the information useful for troubleshooting this. I do handle some r3d files occasionally, with a 3960x 24 core Ryzen, 128GB of RAM, and a 2080Ti. Without issues.

 

So ... trying to figure out how to replicate this is the first step. Or what might be an issue. 

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Everyone's mileage always varies ...
Participating Frequently
Sep 10, 2024 2:53 AM UTC

@R Neil Haugen 

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Participating Frequently
Sep 10, 2024 2:53 AM UTC

Windows 10
AMD 5950x - 16 cores, 32 threads, 4.9GHz (not overclocked)
AMD 6900XT 16Gb of GDDR6
64GB of DDR5

All on a 4Tb M.2 rated for 12Gb/second

All running newest drivers from AMD

 

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R Neil Haugen
Legend
Sep 10, 2024 2:36 AM UTC

Please give your system specs  ... OS/CPU/GPU GPU driver, RAM ...

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Everyone's mileage always varies ...