Skip to main content
J
JosephNilo
Participating Frequently
August 14, 2024

Premiere Pro Crashes When I Try To Access Settings

  • August 14, 2024
  • 10 replies
  • 611 views

Hi, Premiere Pro 24.5.0 (build 57) on MacOS keeps crashing when I try to access application settings from the Premiere Pro menu. 

 

I'm on a 2021 MacBook Pro M1 Max in MacOS SOnoma 14.5.

 

I have uninstalled and reinstalled. I have started Premiere with the option click and have used all the options there.

 

Thanks in advance for any advice!

    This topic has been closed for replies.

    10 replies

    J
    JosephNiloAuthor
    Participating Frequently
    September 10, 2024

    Yes, did all those reset things. Will jump on with support and report back.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 6, 2024

    OK, @JosephNilo, sorry about that. Have you tried pressing Shift at launch for the Reset Options dialog box? You can delete preferences there (caution: you'll lose custom settings), which could work. You can also try the other options there too, like deleting the media cache.

     

    If Reset Options does not work, I recommend that you please contact us to troubleshoot one-on-one. Go here: https://helpx.adobe.com/contact.html. Ask for the "video queue" once a live agent appears in the chat pod (lower right corner of the web page). Let us know what they say.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    JosephNiloAuthor
    Participating Frequently
    September 6, 2024

    Actually, it did not. I turned on Full Disk Access but the crashing continues.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      September 4, 2024

      Hello @JosephNilo,

      I read your post. Does Premiere Pro have full access to Files & Folders and Full Disk Access in Apple System Settings > Privacy & Security? Sorry for the frustration. I hope the team or the community can assist.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      J
      JosephNiloAuthor
      Participating Frequently
      September 4, 2024

      No, unfortunately still crashing. Even with the latest updates.

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        September 4, 2024

        I propose the following test: 
        Move everything from that directory Somewhere Safe™ (the Desktop is fine), and relaunch; any change in behavior? [hopefully fewer crashes...]

          J
          JosephNiloAuthor
          Participating Frequently
          August 16, 2024

           

            Bruce Bullis
            Community Manager
            Bruce BullisCommunity Manager
            Community Manager
            August 14, 2024

            Can you share the contents of this plugin directory?

             

            /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

             

             
            That's the root /Library, not a User account's ~/Library. 


              J
              JosephNiloAuthor
              Participating Frequently
              August 14, 2024

              Yes, premiere Pro launches OK but when I tried to access the settings again the whole app crashes.

                Bruce Bullis
                Community Manager
                Bruce BullisCommunity Manager
                Community Manager
                August 14, 2024

                If you copy your preferences somewhere safe, and launch PPro while holding down 'Cmd' and clear preferences, does PPro launch successfully? 

                 

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices