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JosephNilo
Participating Frequently
Aug 14, 2024 6:18 PM UTC
Needs More Info

Premiere Pro Crashes When I Try To Access Settings

Hi, Premiere Pro 24.5.0 (build 57) on MacOS keeps crashing when I try to access application settings from the Premiere Pro menu. 

 

I'm on a 2021 MacBook Pro M1 Max in MacOS SOnoma 14.5.

 

I have uninstalled and reinstalled. I have started Premiere with the option click and have used all the options there.

 

Thanks in advance for any advice!

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    10 replies

    JosephNiloAuthor
    Participating Frequently
    Sep 10, 2024 2:45 PM UTC

    Yes, did all those reset things. Will jump on with support and report back.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Sep 6, 2024 9:34 PM UTC

    OK, @JosephNilo, sorry about that. Have you tried pressing Shift at launch for the Reset Options dialog box? You can delete preferences there (caution: you'll lose custom settings), which could work. You can also try the other options there too, like deleting the media cache.

     

    If Reset Options does not work, I recommend that you please contact us to troubleshoot one-on-one. Go here: https://helpx.adobe.com/contact.html. Ask for the "video queue" once a live agent appears in the chat pod (lower right corner of the web page). Let us know what they say.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    JosephNiloAuthor
    Participating Frequently
    Sep 6, 2024 12:30 PM UTC

    Actually, it did not. I turned on Full Disk Access but the crashing continues.

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Sep 4, 2024 8:57 PM UTC

      Hello @JosephNilo,

      I read your post. Does Premiere Pro have full access to Files & Folders and Full Disk Access in Apple System Settings > Privacy & Security? Sorry for the frustration. I hope the team or the community can assist.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      JosephNiloAuthor
      Participating Frequently
      Sep 4, 2024 2:53 PM UTC

      No, unfortunately still crashing. Even with the latest updates.

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        Bruce Bullis
        Bruce Bullis
        Legend
        Sep 4, 2024 12:27 PM UTC

        I propose the following test: 
        Move everything from that directory Somewhere Safe™ (the Desktop is fine), and relaunch; any change in behavior? [hopefully fewer crashes...]

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          JosephNiloAuthor
          Participating Frequently
          Aug 16, 2024 1:00 PM UTC

           

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            Bruce Bullis
            Bruce Bullis
            Legend
            Aug 14, 2024 9:57 PM UTC

            Can you share the contents of this plugin directory?

             

            /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

             

             
            That's the root /Library, not a User account's ~/Library. 


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              JosephNiloAuthor
              Participating Frequently
              Aug 14, 2024 9:01 PM UTC

              Yes, premiere Pro launches OK but when I tried to access the settings again the whole app crashes.

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                Bruce Bullis
                Bruce Bullis
                Legend
                Aug 14, 2024 6:22 PM UTC

                If you copy your preferences somewhere safe, and launch PPro while holding down 'Cmd' and clear preferences, does PPro launch successfully? 

                 

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