Skip to main content
A
Amal MP
Known Participant
May 12, 2025

Premiere Pro Freezes When Bookmarking Fonts

  • May 12, 2025
  • 4 replies
  • 304 views

Issue
Adobe Premiere Pro freezes temporarily while bookmarking fonts from the font selection dropdown menu.

 

Steps to Reproduce
1. Open Adobe Premiere Pro and create a new project.
2. Select a text layer or create a new one.
3. Click on the font selection dropdown menu.
4. Start typing to search for a font or scroll through the font list.
5. Select a font to bookmark.

 

 

Expected Result
Premiere Pro should bookmark the font without significant freezing or lag.

 

Actual Result
Premiere Pro freezes for a noticeable amount of time while bookmarking fonts.

 

System Details
- Adobe Premiere Pro Version: 25.2.3 (build 4)
- Operating System: Windows 11 (24H2)
- GPU: RTX 2060
- GPU Driver Version: Studio driver v576.02

    4 replies

    A
    Amal MPAuthor
    Known Participant
    May 14, 2025

    Hi @Rach McIntire 

    I've created and attached the dump file as per your instructions. Please find it attached for further investigation.

    Adobe Premiere Pro DMP file 

    VD
      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      May 13, 2025

      Hi @Amal MP, 

       

      I appreciate the version clarification.  That's very useful.  I should have given better directions on the DMP file.  If you're able to create the freeze in Premiere and then in the Windows Task Manager:

      • Go to the "Processes" tab
      • Locate the process for which you want to create a dump file. In this case, Premiere Pro.
      • Right-click on the process and select "Create Dump File". 
      • The dump file will be saved in a temporary folder. 

       

      Hopefully, the DMP can capture the hang so we can try and see what's going on.  Since it's a freeze and not a crash, I'm not able to look it up in our system, but if you get the "Send Report to Adobe" dialogue box, please choose send.

      A
      Amal MPAuthor
      Known Participant
      May 13, 2025

      Hi @Rach McIntire 

      Thank you for the prompt response!

      I've noticed the font bookmarking freeze starting from version 25.2.3. In contrast, version 25.2.1 worked smoothly without this issue.

      When I bookmark a font, I observe a CPU spike of around 8% in Task Manager.

      I couldn't locate the DMP file at:
      C:\Users\amalv\AppData\Local\Temp\Adobe\Premiere Pro\25.0\SentryIO-db\reports.

      VD
        R
        Community Manager
        Rach McIntireCommunity Manager
        Community Manager
        May 12, 2025

        HI @Amal MP,

        Thanks for the message and the very nice bug report.  Do you know if this bug started in 25.2.3, or was it also in a previous version?  Are you able to see if Premiere spikes the Task Manager?  If so, can you send the DMP file for us to look at?  Sorry for the frustration and thanks for reaching out.

         

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices