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Synergistic Media
Participant
Mar 16, 2025 1:46 PM UTC
Needs More Info

Premiere Pro Freezing on Import & Crashing on Export (v25.1, Windows 11 24H2)

 

Premiere Pro Freezing on Import & Crashing on Export (v25.1, Windows 11 24H2)

Issue Summary:

I've been experiencing frequent freezes in Premiere Pro (v25.1) on Windows 11 (24H2). The program consistently freezes when importing footage—whether using Ctrl + I or the File > Import menu option. In the past week alone, it has frozen five times, requiring a force quit via Task Manager.

Additionally, Premiere crashed my system completely during an export, forcing a full machine restart.

System Specs:

  • OS: Windows 11 (24H2)
  • CPU: Intel i7-14700KF
  • GPU: NVIDIA RTX 4070 Ti Super
  • RAM: 64GB
  • Storage: 1TB Kingston Renegade NVMe (dedicated cache drive)
  • Premiere Pro Version: 25.1

Troubleshooting Attempts:

  • Reset preferences
  • Emptied cache
  • Restarted Premiere Pro
  • Ensured GPU drivers and OS are up to date

Additional Notes:

  • The issue occurs randomly but frequently
  • Premiere becomes completely unresponsive when importing, requiring a force quit
  • No other programs exhibit similar crashes or freezes
  • The crash during export forced my entire system to restart

Has anyone else encountered this? Any suggestions for further troubleshooting?

 

    4 replies

    NUCRW
    NUCRW
    Participant
    Apr 1, 2026 9:16 PM UTC

    Having the same issue on import and rendering… it’s like frozen as if a window is open that won’t let me do anything else until it closes. But --- there is no window!

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    PinkCowFishz
    Participant
    Jun 3, 2025 5:08 AM UTC

    I'm having this same issue, and I've tried everything I have found online. Reset my cache, reset app preferences which forced me to make a new project. It worked for a bit after making a new project, but now its back to crashing anytime I try to import something 😞

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    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    Mar 17, 2025 5:38 PM UTC

    Hi @Synergistic Media,

    Thanks for submitting your bug report.  Did Ann's suggestion work?  What type of media are you working with?  I hope we can help you soon. Sorry for the frustration.

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Mar 16, 2025 2:56 PM UTC

    Make new project and import old one.

    See how that goes.

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