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Synergistic Media
Participant
March 16, 2025

Premiere Pro Freezing on Import & Crashing on Export (v25.1, Windows 11 24H2)

  • March 16, 2025
  • 3 replies
  • 623 views

 

Premiere Pro Freezing on Import & Crashing on Export (v25.1, Windows 11 24H2)

Issue Summary:

I've been experiencing frequent freezes in Premiere Pro (v25.1) on Windows 11 (24H2). The program consistently freezes when importing footage—whether using Ctrl + I or the File > Import menu option. In the past week alone, it has frozen five times, requiring a force quit via Task Manager.

Additionally, Premiere crashed my system completely during an export, forcing a full machine restart.

System Specs:

  • OS: Windows 11 (24H2)
  • CPU: Intel i7-14700KF
  • GPU: NVIDIA RTX 4070 Ti Super
  • RAM: 64GB
  • Storage: 1TB Kingston Renegade NVMe (dedicated cache drive)
  • Premiere Pro Version: 25.1

Troubleshooting Attempts:

  • Reset preferences
  • Emptied cache
  • Restarted Premiere Pro
  • Ensured GPU drivers and OS are up to date

Additional Notes:

  • The issue occurs randomly but frequently
  • Premiere becomes completely unresponsive when importing, requiring a force quit
  • No other programs exhibit similar crashes or freezes
  • The crash during export forced my entire system to restart

Has anyone else encountered this? Any suggestions for further troubleshooting?

 

    3 replies

    P
    PinkCowFishz
    Participant
    June 3, 2025

    I'm having this same issue, and I've tried everything I have found online. Reset my cache, reset app preferences which forced me to make a new project. It worked for a bit after making a new project, but now its back to crashing anytime I try to import something 😞

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    March 17, 2025

    Hi @Synergistic Media,

    Thanks for submitting your bug report.  Did Ann's suggestion work?  What type of media are you working with?  I hope we can help you soon. Sorry for the frustration.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 16, 2025

    Make new project and import old one.

    See how that goes.

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