premiere pro is not transcribing my captions properly. its in english language, it is giving results that are completely irrelevent.

Want to add to this thread that I have also been experiencing this issue. Sometimes re-transcribing will work, sometimes clearing the media cache will work, and sometimes a program restart will work. I first noticed this issue on July 20th, when I happened to take a screenshot because I assumed it was a one-off glitch and found it funny.

Currently am working on a file where none of the above has worked. The audio is very clear but the transcript produces similar garbled nonsense to the original post. The issue has become quite consistent across different projects.

One potentially interesting piece of info is that in my current project that is resisting a fix, WAV audio is producing the nonsense text, but the exact same WAV file exported into MP3 and then brought into the project is transcribed normally.

EDIT: And just like that, nesting the audio fixes the transcription within the nested sequence, but the same transcription when viewed in the master sequence remains garbled.

​@tanishk_8559 - I am one of the engineers on the team that looks into speech to text. We are aware of these reports but so far have failed to reproduce it internally. I’m extremely sorry this is happening to you - but would there be chance for you and me to have screenshare in which I can instruct you do go through a few steps so that I can better get to the bottom of this issue? There’s also a chance that we can fix the issue (or at least find a workaround) for you as part of that process. 

The file might help but I don’t think it’s just related to the source material. If you have some time for a screenshare - please reach out to me via DM. I’m usually available from 8AM to 8PM in the CET timezone. 

Hello ​@tanishk_8559 

Sorry to hear about this transcription issue and being up against deadlines. A little more information can help us if you wouldn’t mind including the following.

• Premiere Version: How to find the exact version of Premiere you're using.
• Operating System: Specify Windows or macOS, along with the version.
• GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.

Additionally, please follow up with Matt. He’s been working directly on issues relating to transcription and is a great resource.

For a temporary workaround while we fix the issue, since you know it works in Adobe Podcast, you can export a TXT transcript from there and utilize the function “Merge Corrected Transcript” in Premiere to get you the correct transcript for now. Let me know if you run into any issues with that.

Hoping to help,

Amy

​@tanishk_8559 I’m sorry this is happening. Would it be possible to send me this exact file so we can try to reproduce the issue internally? If so, please send me a DM here on the forums.