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June 27, 2024

Premiere Pro made my pc not start correctly

  • June 27, 2024
  • 2 replies
  • 149 views

Hello, yesterday i downloaded premiere pro using my free trial i activated, once i installed premiere pro, i opened it, tried to create a project and i tried to export something, the export said 0% so i googled why, restarted premiere pro and tried to create new project, upon pressing create new project my pc went black, i could move my mouse but i tried pressing Ctrl+Alt+Delete, that didn't work, tried to reset my graphics card using the shortcut Win+Ctrl+Shift+B that didn't work also, so i then force stopped my pc, i also want to clarify my laptop screen is broken so i cannot see what is happening after it boots into windows login screen. I then pressed the power button, i waited for 40 seconds, i was wondering what is going on because it usually starts faster, i waited longer and realised its not turning on, i started to get really scared i waited for 3 minutes still not booting, i shut it off, tried to boot it again, still nothing, i then turned it off and went somewhere legit panicking almost, came back, tried to turn it on again didn't work, but i then thought to wait about 10 minutes, i waited, i turned it on, and it booted into windows. I was thinking wtf is going on, i restarted my pc again to see if it won't work, it didn't work, waited again and it worked after a few tries, i then used my pc for a little bit, shut it off and went to sleep, i woke up, tried to start it and it didnt start, waited 5 minutes, didnt work, waited 10 and still the same, after a few tries of just turning off and on and waited 40 seconds because i was just tired as hell thinking now its actually done for, it somehow turned on, but i didn't even wait for 5 or 10 minutes or so. I ofcourse remembered it started doing this after it made my pc black and unresponsive only my mouse, i then thought f**k it ill risk it because i didn't want to keep troubling with my pc to turn it on, i then uninstalled adobe premiere media encoder and premiere pro itself and the app thing where i can manage all apps, restarted my pc and it started fine, i then restarted it 3 more times. premiere pro was the issue my pc wasnt starting correctly. the issue definitely was premiere pro because why could i restart my pc 3 times after uninstalling premiere pro after finally turning my pc on after many tries. I will provide pc specs, drivers, if requested. Would help alot if you knew what was causing my pc to act like this because of Premiere Pro. Thanks.

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2 replies

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 22, 2024

The status of this bug report has been updated.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Community Manager
Community Manager
July 22, 2024

Hello ecliqse,

Welcome to Adobe Premiere Pro Forums. I'm Kevin, one of the moderators here. You've explained your issues well, but the team may need more information in order to reproduce your bug. See, How do I write a bug report?

 

I apologize for the issues you are having.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio