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Participating Frequently
October 5, 2021

Premiere Pro Won't Import Canon MOV Footage (Audio Only)

  • October 5, 2021
  • 6 replies
  • 2102 views

I'm running the latest version of Premiere Pro and trying to work with some footage shot on a Canon C70. When I import these .mov files, which are 4k video, they only show up as audio files. I assume this is some kind of codec issue. Is there a plugin necessary to make the files work?

 

I'm on a 2019 iMac running OS 11.5.2

6 replies

zackB
Participating Frequently
October 27, 2025

This is still an issue in Premiere Pro 25.5. I've tested on my M3 Ultra MacStudio (MacOS 15.5) and my M1 MacBook Pro (MacOS 15.2). I get the following error message and cannot import or preview any footage:

  • File uses unsupported video compression type "xfga"

Only time I've seen this is with the Canon C70 with XF-AVC Long GOP codec. Media is UHD, 23.976 fps, 4ch of Linear PCM 48k audio. Everything works fine in DaVinci Resolve, so I used that to create optimized media so my team could work with them in Premiere. Couldn't find anything about "xfga" anywhere outside of the Premiere error message.

jamieclarke
Community Manager
Community Manager
November 13, 2024

Updating Status to Acknowledged

jamieclarke
Community Manager
Community Manager
August 2, 2024

updating the status

Participant
February 8, 2023

I would like to bump this thread to see if anyone else ever found a solution.  We have narrowed this down to a very specific set of actions to recreate the issue --

 

If you import your footage into Final Cut Pro X - so the media is actually copied into the Library - it appears to change the file from an MXF containter to a MOV container.  It will then playback without issue in Final Cut or Quicktime.  But if you locate that exact same file in the Finder, and then try to import that same MOV file into Premiere you get this issue.  

The only 2 workarounds we've found so far are to 1) don't use Final Cut, but sometimes you're in a mixed environment and it could be unavoidable or 2) transcode the footage into another format before you bring it into Premiere.  I'm attaching a screenshot of the exact error we get when attempting to import.  And like the OP mentioned, we can playback the audio but the video track appears to be missing in action. 

 

Uriel Santisteban
Participant
January 25, 2024

After having this exact issue for a long time I found a solution. 

If you import footage directly to FCP and then you want to move the file to Premiere, it wont be able to read it. What you need to do is to optimize all the C70 footage inside FCP and then move the optimized files from the optimized folder to Premiere. 


Participating Frequently
November 2, 2021

Bumping this thread since I still haven't managed to find an issue. I can't even load the footage into Media Encoder or Handbrake to convert it into a different file type.

gerikp
Community Expert
Community Expert
October 7, 2021

Could you double check your files and report back. I believe the C70 uses MXF and MP4 wrappers for its files. If you don't already have the mediainfo app (https://mediaarea.net/en/MediaInfo) You should download it. Drag one of your files in to it and it will give you a bunch of info that might be helpful.

Participating Frequently
October 7, 2021

Here's what the MediaInfo app gave me

Inspiring
November 2, 2021

Hm I'm curious as to what gerikp thinks, but I've never seen an "xfga" stream. Makes me wonder if the C70 didn't close the file properly, or something like that which resulted in video stream corruption.

 

Either that, or perhaps your OS is missing some files critical to the playback of that codec.