Participant

Premiere Pro won't open/crashes on launch

Forum|Forum|4 days ago
June 12, 2026
1 reply
30 views

Every time I open Premiere Pro, immediately after the splash screen shows up I get a screen that says an error occured.

I have already sent the crash report to Adobe, but I'm not sure how long it is supposed to take. I think it has been a week now since this started happening.

I have tried deinstalling and installing again, also with older versions. I noticed the same happens for Media Encoder, but not for Photoshop.

Since this is on my work laptop, I have also had our IT services take a look and they tried several things but no luck so far.

Any ideas on what the issue could be?

mattchristensen1

Community Manager

@C1006 I’m sorry that’s happening. Often, crashing on launch has to do with a problematic third-party plugin. Can you try holding the Shift key, then clicking on Premiere’s icon to launch it? That should open the Reset Options dialog. There you can check the box to “Disable third-party plugins” for the next launch. Does Premiere launch okay after you do that?

When you send the crash report, it is collected into a database where it is analyzed and we look for trends, but we don’t generally respond to individual reports. That said, if you add your email address to the crash report submission, and then DM me which email address you entered, I can pull up your exact report and see if there’s a clue.

J

JaxxNZ

Participating Frequently

I have the same problem. Even holding Shift or Shift Alt the reset dialog box pops up for a split second and disappears so I can’t clear cache or anything either. Have uninstalled and reinstalled, restarted and nothing.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded