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R
R4OOF
Participant
October 4, 2025

Premiere Pro won’t open – Memory could not be written (0xFFFFFFFFFFFFFFF7)

  • October 4, 2025
  • 9 replies
  • 475 views

I can’t open Premiere no matter what I try. If I run it as administrator, it just gives me an error (screenshot provided).

Specs:

  • AMD Ryzen 5600X

  • RTX 2060 Super OC 8GB

  • 16GB DDR4 RAM 3200MHz

  • 500GB Kingston NVMe

  • 2TB HDD

I’ve been using Premiere for years, and today when I opened it, it was extremely laggy. I reinstalled it and tried again, but it was still lagging, so I restarted my computer. After that, I couldn’t open Premiere Pro at all. I’m on the latest version right now.

I’ve reinstalled it many times (around 10–20) and even removed everything, including my ongoing projects, but it’s still not working. The only time I can open Premiere Pro is right after reinstalling, but it’s very laggy. I’m using it like that right now only because I need to submit some important work today.

I have plenty of storage since I don’t play games or use other heavy applications. I’ve also seen many people suggesting to remove NVIDIA-related applications, but I can’t do that because I’m using an NVIDIA GPU and also need other NVIDIA apps like Broadcast.

If this continues, I’ll probably lose all of my clients. I also can’t roll back to previous versions

    9 replies

    F
    Fu'aad Muhammad
    Participant
    October 17, 2025

    Hello, @R4OOF. I am having the same problem. Have you found a solution? if yes, kindly share. Thank you!

    J
    Community Manager
    jasons60157258Community Manager
    Community Manager
    October 4, 2025

    When you see the "The instrucation at ..." dialog could you please go to task manager, find 'adobe premiere pro.exe' in the list, right-click on it, and select "Create memory dump file"? This will create a "dump file" that contains the contents of the process. If you share that with us (you'll need to upload it to a file sharing site) we can take a look and determine what third-party code is causing the problem. Note that the dump file will contain some potentially personally identifiable information (file paths, environment variables, ...), so you'll need to decide if you're comfortable with that. If you are, you can send me a link to the file at jschroed@adobe.com and I'll take a look. Thanks!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 4, 2025

    You don't need the NVIDIA apps.  You only need the driver.

      R
      R4OOFAuthor
      Participant
      October 4, 2025

      It didnt worked. and i dont use my hdd for editing since hard disk is slow compared to nvme. i got like 150gb left in my nvme. i saw many ppls saying to remove nvidia applications but im using nvida graphics card tho

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 4, 2025

      How full are the hard drives?

      R
      R4OOFAuthor
      Participant
      October 4, 2025

      No let me try it

      R
      R4OOFAuthor
      Participant
      October 4, 2025

      Already watched that video. it didnt helped

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 4, 2025

      This might help

      https://www.youtube.com/watch?v=FEZ6WdmEtUI

      R
      R4OOFAuthor
      Participant
      October 4, 2025

      Hey, I have this problem as well. I can’t open Premiere no matter what I try. If I run it as administrator, it just gives me an error (screenshot provided).

      Specs:

      • AMD Ryzen 5600X

      • RTX 2060 Super OC 8GB

      • 16GB DDR4 RAM 3200MHz

      • 500GB Kingston NVMe

      • 2TB HDD

      I’ve been using Premiere for years, and today when I opened it, it was extremely laggy. I reinstalled it and tried again, but it was still lagging, so I restarted my computer. After that, I couldn’t open Premiere Pro at all. I’m on the latest version right now.

      I’ve reinstalled it many times (around 10–20) and even removed everything, including my ongoing projects which was very important and i've been working on it for days, but it’s still not working. The only time I can open Premiere Pro is right after reinstalling, but it’s very laggy. I’m using it like that right now only because I need to submit some important work today.

      I have plenty of storage since I don’t play games or use other heavy applications. I’ve also seen many people suggesting to remove NVIDIA-related applications, but I can’t do that because I’m using an NVIDIA GPU and also need other NVIDIA apps like Broadcast.

      If this continues, I’ll probably lose all of my clients. I also can’t roll back to previous versions

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 4, 2025

      Have you used the Cleaner Tool?

      https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

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