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rachelcenter
Legend
July 11, 2024

Premiere struggling with big exports, puts audio glitches into the export

  • July 11, 2024
  • 12 replies
  • 1654 views

I'm working on a 52 minute show for tv. Yesterday I spent all day trying to export, and was met with a myriad of issues. First I tried exporting natively out of Premiere (export setting MXF OP1a XDCam50 59.94), I have a 128 gig memory computer and with probably 44 seconds left into the export, Premiere told me my computer was out of Memory (and I didnt have any other apps open). I find that surprising that a 128gb ram computer can't handle an MXF export that will only be 20 gb large when done. Since Premiere couldn't natively handle the big export, I queued it in Media Encoder. No memory issues there, but when I took the final MXF and brought it back into PRemiere to QC it, segment 5 had this really bizaare audio glitch. It's almost as if media encoder took a random patch of audio and put it at 52 minutes in. So now all of a sudden this small patch of audio is out of sync and goes back into sync a moment later. (This audio glitch isnt the same audio glitch that I described in another post where I believe the issue is stemming from exponential fades nested in a 59.94 sequence, because with that issue i was hearing the audio glitch on the nested timeline. In this latest "big export" issue, I'm only hearing the issue on the exported MXF, and not on the raw timeline ).  Restarted the computer. Then I tried again a 2nd time, same issue but now the audio glitch is in a slightly different place on the export. Seems arbitrary. So then I took 2 bad MXF's and merged the non-bad parts together on the timeline and exported it (cant remember if it was through premiere or media encoder) and that export had an audio glitch in it that wasnt on the timeline. I told my co-editor about this and he goes yeah I've had problems too exporting big shows. (So I'm pretty sure the issue isnt just with me). The only way I was able to make the audio glitches stop showing up in my exports was doing this: Export Segment 1 as a separate MXF through Premiere not encoder (same with segments 2 through 5, individual MXF exports). So now we have 5 separate MXF's. Bring those back into premiere, put all 5 MXFs on one timeline and export it as one giant MXF. So essentially baking separate parts of the timeline was the work around. But it's an extra step. I'm hoping Adobe can look into this and maybe fix it?

 

All the footage is 1080. 5-6 cameras stacked on top of each other. (Mxf footage says video codec ai13.  Camera #6 ronin is mp4 codec H.264). A lot of the footage has the "colorista" filter on it.

 

computer: mac studio 2023, chip Apple m2 ultra, memory 128gb, macOs Sonoma 14.5

premiere 2024: version 24.4.1 (build 2)

media encoder 2024: version 24.5 (Build 50)

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12 replies

jamieclarke
Community Manager
Community Manager
July 11, 2024

HI @rachelcenter - Thank you for the information.  What version of magic bullet do you have installed? If you disable the colorista effect Are you able to export your video out of Premiere?  Can you try Premiere 24.5 if you are using Media Encoder 24.5.

For the audio glitch are you using any effects on your audio clips?  Are you exporting to your desktop or an external drive?  

Can you right click on your media files and choose media properties and send us a screenshot please.

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 11, 2024

Hello @rachelcenter,

I appreciate the bug report you wrote and all the information you gave about this issue. Sorry for the bug with audio exports with MXF footage. It sounds frustrating. I hope the team will reply to you ASAP with some answers. Perhaps @jamieclarke can chime in.

 

Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio