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livig19031559
Participant
April 30, 2026

Premiere taking forever to load projects

  • April 30, 2026
  • 2 replies
  • 80 views

I regularly edit through Premiere for work though in an unorthodox manner by controlling my boss’s computer (which has Premiere) via Zoom. He has a Mac and my computer is Windows, so, with the remote control through Zoom, I can’t use any keyboard shortcuts with Premiere really.
Here’s a screenshot of the Mac info, just in case:
 

 

The issue I’m having is that my boss’s computer crashed during work and he eventually got it started back up and we got back on a Zoom call to keep working. After that though, Premiere was acting very slow, giving choppy playback, not accurately showing where on the timeline we were in playback, etc. 
It was the end of the day though so we left it alone.
Normally, I export any projects we’re currently working on at the end of the day so he can review them before the next day, but Premiere was being so slow and strange, I wasn’t able to do that. (Mainly, importing anything into Media Encoder was taking ages.)

 

Reopening projects today showed the same kinds of issues. Everything was taking forever to open and once it did, it was stuck “Preparing Audio” for seemingly an infinite amount of time.
Half the time, waveforms for the audio wouldn’t be generated even if we could hear it. If I could finally hit play, it would play normally for a few seconds before suddenly getting choppy and inconsistent in the playback. Audio would suddenly drop out and come back, despite there being no issue with the timeline or project itself.
I went ahead and updated Premiere hoping that would fix it, but no luck. v26.2 gave me the same slow loading issue.
I also reinstalled v25.6.5, hoping going back to the previous version might help, but, again, no luck. 

I tried other normal troubleshooting things like clearing the media cache, fully uninstalling and reinstalling, and having my boss restart his computer (and therefore our Zoom meeting). 

 

I did notice that some of our audio files had different sample rates than the sequence’s sample rate, but it hadn’t been an issue at all before today. And it’s an issue in both v26.2 and v25.6.5 (the version where it was not previously an issue before today). So I’m a little unsure why that would suddenly cause these delays. 

 

I tried other things like simply rendering out a timeline to see where that would get me and a render that would normally take just a few minutes was showing over an hour of estimated time. And that’s if it didn’t show me random error messages I was unfamiliar with, such as:

I eventually skipped rendering in Premiere altogether and decided to just send the timeline off to Media Encoder to see if it would fare any better, but Media Encoder struggled to even open the project. Again, a process that previously went very quickly. 
I cleared the Media Cache on Media Encoder to see if that would help too. 

 

I’m at a loss at this point.
I’m not sure if this is an issue with the Premiere program I’m running into or if it’s my boss’s computer having complications after it crashed yesterday. Everything else about the computer seems normal and is functioning fine, it’s just Premiere (and Media Encoder) that’s having issues.

Any and all help is more than appreciated.

    2 replies

    IanB_360
    Community Manager
    Community Manager
    May 2, 2026

    Hi livig19031559
    Welcome to the Premiere community. Thank you for taking the time to report a problem. You are right, that is a rather resourceful way to use Premiere. Have you been able to go in and use the system in person to eliminate variables, such as latency, caused by the Zoom application? Also, it would help us if you could provide these details on both the Mac and the Windows machine. 

    • Steps to Reproduce: A numbered list of the exact steps needed to replicate the issue.
    • Expected Result: What should happen after the final step?
    • Actual Result: What actually occurred?
    • Screen Recording: If possible, include a recording of your screen showing the issue.
    • Premiere Version: How to find the exact version of Premiere you're using.
    • Operating System: Specify Windows or macOS, along with the version.
    • GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
    • Video Format: If the issue relates to playback or export, please specify the format (and ideally share a sample video).

    Helpful Context 

    Comparing when and where the issue occurs helps us narrow down the cause:

    • Does it affect all projects or only some?
    • Does it affect new, empty projects?
    • When did the problem first begin?

    Here to help.  

    Ian

     

    livig19031559
    Participant
    May 12, 2026

    All I do to reproduce the issue is to open one of the usual files I have been working with.

    The project files I work with are stored on a large 60TB external hard drive, the majority of which is used, so it’s a very full drive.
    So I’ll select a Premiere project and have it open in Premiere 2026 and the project itself will open in a timely fashion, but then it will become stuck “Relinking Media” and “Preparing Audio” for a seemingly infinite amount of time: a problem that only began occurring directly after the source computer was restarted after a computer crash about two weeks ago.
    Any other Premiere processes will also be lengthy, if they happen at all: rendering, exporting, importing into Media Encoder, compiling project files into a new folder using the Project Manager, etc. 
    Normally, a project file would open and be ready for editing and playback within minutes and now I am lucky if I get proper, smooth playback. And if I do it lasts all of a few seconds.

    Yesterday, I managed to export a very short section of a video (less than 60 seconds), but it took at least five minutes to fully export, when, in the past, a video that short would export in a minute at most. The video itself exported correctly with all the video and audio there, but the length it took was concerning.

    It has severely slowed down my work speed and my ability to get things done and exported.

    Peru Bob
    Community Expert
    Community Expert
    April 30, 2026

    Is there enough free hard drive space?

    What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

    livig19031559
    Participant
    April 30, 2026

    I might not have all of this info since I’ve never interacted with this computer in person (only remotely over Zoom) but I know that the computer itself has 4TB of hard drive space, most of which is used (this is also where Premiere is installed, obviously).
    The files we work with to build our projects, however, are on a 60TB external hard drive (which has about 16TB of remaining storage). This external drive is what contains the wav and mp4 files we work with, as well as all of our Premiere files and the like.