report a techical issue

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my software getting hanged or when i want to play its not playing it got stuck i am exiting and if i try again restarted my system still findging the same issue so there is any fix for that

Editing and Playback

D

Dani_V.

Community Manager

Hi @yh_0517,

Sorry you are experiencing issues. We need a few more details to help like Premiere Pro version you are on and as mentioned by Peru Bob, hardware/computer specs. Please see How to Report a Problem.

Sorry for the frustration,
Dani

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Peru Bob

Community Expert

Is the timeline rendered?

Have you tied proxies?

https://www.adobe.com/learn/premiere-pro/web/proxy-media?learnIn=1&locale=en

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Peru Bob

Community Expert

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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