Saved workspaces dissappear

I've been using Preimer Pro for years already, but an issue I've faced in recent months is simply unlike any other. Every month, after paying a monthly subscription, saved workspaces just dissapear, as if I've never had them. Not only workspaces, but keyboard shortcuts. I can't simply understand, how come it is possible when I have an official account and everything I do or save is uploaded and saved on my personal Creative Cloud account.