Participant

Severe visual glitch (pink/purple block covering the bottom half of the frame) during playback of Canon C50 Open Gate .CRM files.

Forum|Forum|2 months ago
February 19, 2026
14 replies
639 views

Issue: Severe visual glitch (pink/purple block covering the bottom half of the frame) during playback of Canon C50 Open Gate .CRM files.

Steps to reproduce:

Import Canon C50 Open Gate Cinema RAW Light (.CRM) footage into a project.
Add the clip to the timeline or preview it in the Source Monitor.
Play back the footage with the Video Renderer set to Mercury Playback Engine GPU Acceleration (Metal).
Here is screen capture
https://drive.google.com/drive/folders/1fzr9rO6zlH1kBaeyd0443lkYmAFZI54l?usp=sharing

Expected result: Smooth and accurate playback of the RAW footage without any visual artifacts or color distortion.

Actual result: A massive pink and purple distorted glitch appears, covering the lower half of the video frame during playback.

Workaround found: Downgraded to Adobe Premiere Pro version 25.0, where the footage plays back correctly without any glitches. Alternatively, in version 26.0.1, switching the Renderer in Project Settings to "Mercury Playback Engine Software Only" temporarily removes the glitch, but significantly degrades playback performance.

Adobe Premiere Pro version: 26.0.1 (Bug present)

Operating system: macOS Tahoe Version 26.3

System Specs: MacBook Pro 16-inch (2023), Apple M2 Pro, 16 GB RAM.

Video format: Canon C50 Open Gate Cinema RAW Light (.CRM)

Comparative information: The hardware decoding (Metal) fails specifically on Premiere Pro 26.0.1 with Apple Silicon (M2 Pro). Rolling back the software to version 25.0 resolves the issue completely. This indicates a potential bug in the recent 26.0.1 update regarding how the Metal GPU acceleration handles this specific Canon RAW format.

Pinned Reply By IanB_360

Hi @PJ_THAILAND
Welcome to the Premiere community. Thank you for taking the time to report a problem. We are currently working to fix the issue with playback performance on the Canon C50 Open Gate Cinema RAW Light. As a temporary workaround, some users have been transcoding the media before importing it into Premiere. We will keep the community updated on progress and when a fix is available.

Here to help.

Ian

danny_anderson

Participant

When will this issue be fixed?

jayson1387

Participant

After 16 years of adobe products I am switching to Resolve. There’s no excuse to not be able to fix an error for this long. No updates, higher price. I’ve cancelled all my adobe products. Ridiculous and disappointing. Hey but at least they have ai clip extender!! GIVE ME A BREAK

Bastian28791841u3ij

Participant

Hi,

since December25 this is a issue, still not resolved. What resolved though is that I decided to quit on adobe and switch to Davinci Resolve, at this point im not blaming adobe, im blaming myself I didn't do this way earlier! cheers!

trafadela

Participant

just saw that the recent update didn’t fix this issue.

is there any news or comment from adobe on when is this going to get fixed? it’s messing the raw workflow really hard. I’m shooting with the R6 III

C

Cameron39026970w4qk

Participating Frequently

Did the April 16 update fix this?

sleepingtokyo

Participant

No they didn not.

P

precise_moment8537

Participating Frequently

Any update on this Adobe? It’s been almost half a year since the camera was released.

sleepingtokyo

Participant

They didn’t.

sleepingtokyo

Participant

I’m a bit disappointed that the issue we pointed out last December was delayed. It seems that the thread or forum we were discussing about this issue was completely removed from your end.

If we don’t have a fix for this problem, it’s probably best to address it now rather than waiting.

C

Cameron39026970w4qk

Participating Frequently

Did the new update today fix this?

P

precise_moment8537

Participating Frequently

Doesn’t look like it. Pretty unbelievable.

gholton

Participant

I shoot footage with the new Canon C50, whenever I upload the raw .CRM footage into the Premiere, the source monitor glitches and freezes immediately, ultimately it causes the entire program to crash.

R

Rach McIntire

Community Manager

Hi @gholton,
We are aware of this issue and are working on a solution. I’ve merged your post to another thread to make it easier to stay up to date on developments. I hope we can help you soon.

gholton

Participant

Thank you for adding me! Hope to hear an update soon!

RyanRenshaw

Participant

Yes, I have spent far too long pulling my hair out over this issue too. You are right in that the only current solution is to revert back to 25.0

crowe_nyp

Participant

I’m getting the same purple artifact and, at times, the whole lower half of the frame blacked out even in premiere 25. I'm working off Premiere 25.6.4 (Build 5). Do I need to download an even earlier build of the premiere 25?

RyanRenshaw

Participant

Yes - I uninstalled all Premiere and re-installed 25.0

The only solution. I hadn’t worked with Canon footage before, and it was all kinds of resolutions, so some were giving me that problem but not all I suppose depending on the codec. Canon isn’t exactly a niche brand so suprised Adobe has been so slow to fix this...or am I? 😉

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