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Participant
January 28, 2026
Question

Since Premiere 26.0 exported mp4 videos no longer work properly in Hubspot

  • January 28, 2026
  • 1 reply
  • 24 views

Exporting mp4’s from Premiere (either directly or via Media Encoder) the videos play fine locally.  Uploading them into Hubspot - where we create links to be embedded into (e.g.) social media posts - and the videos no longer play properly via the link.  The audio is fine - there is no video.

An example link: https://144293281.fs1.hubspotusercontent-eu1.net/hubfs/144293281/Andrew.mp4

I’ve tried the above link on both Chrome and Edge browsers.

As I say - the “Andrew.mp4” video plays fine locally.

Prior to 26.0, importing videos worked fine.

The workaround… if I upload into Adobe Express and then download a new mp4, everything is fine.

I have tried this on both Windows (Intel) and Windows (Arm) platforms with the same result.

Many thanks, Tim

1 reply

Participant
January 28, 2026

OK - please ignore.  Looks like this may be an intermittent issue with Hubspot.