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juniorf35710282
Participant
Jul 17, 2024 12:12 PM UTC
Released

SONY PXW Z190 camera files causing Adobe Premiere to crash.

I'm having issues with Adobe Premiere and files recorded on the Sony PXW-Z190 camera.

This camera records in XAVC-L 1080P codec. When I import these files into Premiere, create a timeline using the file settings, and Premiere simply crashes.

This happens with all files recorded in this format and on this camera.

We have tested these files on 6 other computers and the same problem occurs on all of them.

Adobe Premiere is updated to its latest version (24.5.0) and still the problem persists.

We have already cleared the cache and reinstalled the program several times and nothing has resolved the issue.

Our current workaround is to convert the files in Adobe Encoder. This solves the problem.

However, this becomes totally impractical due to the amount of footage recorded daily, causing the editing process to be slow. We are a local TV channel, where we need to edit urgently.

Below are my computer specifications:

Operating System: Win 10 (64 bits) 22h2 Processor: 12th Gen Intel Core i9-12900k GPU: NVIDIA GeForce RTX 3090 Memory: 128 GB 

Premiere Version: 24.5.0

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    17 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Nov 4, 2024 6:18 PM UTC

    Updating Status to Fixed in 25.0

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Nov 1, 2024 11:34 PM UTC

    Hello @juniorf35710282, @Sam386458968dj1,

    Please let us know if the issue is solved in the current version.

     

    Cheers,
    Kevin

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Sam386458968dj1
    Participant
    Oct 1, 2024 11:36 PM UTC

    I have this same issue with footage from the same family of cameras. I was in contact with Adobe Support trying to figure out what was causing the crashes for two months before ending communication and deeming the problem unsolved. Thank you for this post!

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      Tommy39024311qmfy
      Participant
      Aug 6, 2024 2:22 PM UTC

      We are running a regular workshop here at the film school. The students shoot on the Sony Z190 cameras and edit in Premiere in the H264 - MPEG-4 AVC (Part 10) codec the camera shoots in. i understand this isn't the best codec for editing, but this is to save time transcoding and should work for a small project.
      We do this often, but since the last update, 24.5, Premiere crashes with no warning for every one of the ten students, about 10-20 minutes into an edit.
      It is hard to troubleshoot this as the creative cloud ap has no way of going back a version. Premiere is working for other codecs.


      Dell 7910 Workstation
      Processor Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz 2.40 GHz (2 processors)
      Installed RAM 64.0 GB
      GPU GeForce GTX 1080 Ti
      System type 64-bit operating system, x64-based processor

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        Bruce Bullis
        Bruce Bullis
        Legend
        Aug 6, 2024 2:27 PM UTC

        I'll leave substantive comment to the Formats team, but this caught my eye: 

        It is hard to troubleshoot this as the creative cloud ap has no way of going back a version.


        Has a system administrator limited your CC usage in some way?

         

        Unless that's the case, CC Desktop definitely DOES offer ways to roll back to previous versions: 

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        juniorf35710282Author
        Participant
        Jul 17, 2024 2:24 PM UTC

        I downloaded the beta version. I opened the same files and at first there were no failures that would cause the program to terminate. For now it is working without problems. I will try to use the beta version for further testing. Can you tell me the cause of this problem? Thanks a lot for the help!

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          jamieclarke
          Community Manager
          jamieclarkeCommunity Manager
          Community Manager
          Jul 17, 2024 1:42 PM UTC

          Hi @juniorf35710282 - We have received the files, thank you!  I have reproduced this issue while scrubbing a sequence on Windows in version 24.5.  Can you try downloading the beta 24.6 and see if that helps you. 

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          juniorf35710282Author
          Participant
          Jul 17, 2024 1:08 PM UTC

          Hello! I just sent via WeTransfer some of the files that are causing problems. I apologize for my English. I'm Brazilian and I have to use Google Translator to speak here. I just sent the files. I'm waiting! Thanks!

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          jamieclarke
          Community Manager
          jamieclarkeCommunity Manager
          Community Manager
          Jul 17, 2024 12:41 PM UTC

          Hi @juniorf35710282 - Sorry for these issues that you are experiencing.  Would you be able to send us one of the files that is causing the crashing.  (wetransfer, google drive, dropbox etc..) You can email me at jamiec@adobe.com

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            Michael Grenadier
            Legend
            Jul 17, 2024 12:26 PM UTC

            Had serious problems with some sony material a few years ago with intermittent crashing particularly when trying but not exclusively when attempting to generate proxies.   There were issues with the color space of the material.  select a clip in the project and go modify color and try overriding the color space to rec709 solved most of the issues...  

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