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Nelson1234
Known Participant
August 7, 2025

Still having problems with DJI h.265 footage in 2025. Frozen shots in export

  • August 7, 2025
  • 4 replies
  • 399 views

Were still having a lot of issues when exporting h.265 footage from DJI drones. First saw this issue in 2018, and I am still experiencing it in 2025. Often in an exported video, the h.265 drone shots will appear as a frozen still while the rest of the video is normal. This issue is fixed termporarily if I clear all my cache (Full clear with reset) and export again. This issue is still present since I first saw it in 2018, Its a bit ridiculous that we're still seeing this issue. I switched to h.264 on my drones in order to circumvent it, but 7 years later this bug still is not fixed. Premiere should be able to handle h.265 footage flawlessly by now. Adobe please fix this issue it has been going on for too too long. You cannot expect us to do a full wipe of our media cache at the start of every single session in order to circumvent this issue. 7 years, it has been 7 years, please do not let it go on to 8 years that we have to live with this. 

 

Many forum posts offer home made fixes and show that many people are having this issue in their exports. Below is an example of a forum posting talking on this exact issue from 2023.

https://community.adobe.com/t5/premiere-pro-discussions/exported-video-freezing-choppy-dji-h265-footage/m-p/15447841#M568122

 

Ryzen 7945HS

64gb ram

RTX 4060

Windows 11

4 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
August 8, 2025

Hi @Nelson1234 - Are you exporting from Premiere Pro or Media Encoder?


Thank you for providing the media would you also be able to upload your project file?  There are many clip settings stored in the project that we can’t see just from the media alone, and having those would really help us reproduce the issue.


To help narrow things down navigate to Device Manager > Display adapters and then  Temporarily disable either your integrated GPU (iGPU) or your dedicated GPU (dGPU) one at a time. This can help identify whether one of the GPUs is contributing to the problem.

 

    N
    Nelson1234Author
    Known Participant
    August 7, 2025

    Thank you for respondi Dani.

    The issue appears no matter what the export settings are. The issue only goes away when I do a hard wipe of my cache (at the opening of premiere holing alt+ctrl). The issue will return in about one month after editing a few projects. It only occurs with DJI footage that is h.265.

     

    https://drive.google.com/drive/folders/15QHWHsgUGcaKSPT_eeSDdZ1qi6x4D-Kl?usp=sharing

    Here is a google drive link to an exported video. You can see at 6:06 there is a drone shot and it is just a frozen still.

    I have included the raw files of the drone shots in the folder for you to inspect.

    Lastly, you will find a file with my export settings (h.264, 1080p VBR 2 pass)

    I hope this helps the team fix this issue for good. 

     

    Attached are images of my driver version and premiere version. I dont think its related to drivers to premiere version as this issue has been occuring sporadically over 7 years for me (and clearly many others from the forums). This issue has reoccured through bi-annual computer reformats, 4 different computers, and completely different graphics cards both AMD and Nvidia. Sometimes I dont see it for a half a year, and itll just randomly start happening again. Now that all my drones shoot h.265 only I am seeing it much more frequently. 

     

      R Neil Haugen
      R Neil Haugen
      Legend
      August 7, 2025

      Please help by giving staffer Dani the samples requested.

       

      Some users are having this, but many aren't. So I think they need to find exactly what is triggering this as far as file formatting from the drone ... when used specifically with what computer hardware and effects chain.

      Everyone's mileage always varies ...
      D
      Community Manager
      Dani_V.Community Manager
      Community Manager
      August 7, 2025

      Hi @Nelson1234,

      Thank you for reporting a problem and sorry you've been experiencing issues. What version of Premiere Pro are you on?

      Could you provide any more information on the files that show this issue like resolution and frame rate, and does this show up regardless of the export settings and format? What driver version are you on?

      Would you be interested in sharing any samples of media files have this issue so the team can take a look? I can message you if so.

      Sorry for the frustration,
      Dani

      N
      Nelson1234Author
      Known Participant
      March 15, 2026

      Did the team ever work on this? I’ve already posted this, but driver info is posted in the thread 7 months ago. Here is the link for the files again. 

      https://drive.google.com/drive/folders/15QHWHsgUGcaKSPT_eeSDdZ1qi6x4D-Kl?usp=drive_link

      I have been clearing my cache before every project, and I have not had the issue since. I’m not sure if it still exists because I’m hard clearing my catch regularly (ctrl+alt at startup). Would be nice to know if this bug still exists. 

       

       

      Below is the old response re-written in case you never saw it.

      Thank you for respondi Dani.

      The issue appears no matter what the export settings are. The issue only goes away when I do a hard wipe of my cache (at the opening of premiere holing alt+ctrl). The issue will return in about one month after editing a few projects. It only occurs with DJI footage that is h.265.

       

      https://drive.google.com/drive/folders/15QHWHsgUGcaKSPT_eeSDdZ1qi6x4D-Kl?usp=sharing

      Here is a google drive link to an exported video. You can see at 6:06 there is a drone shot and it is just a frozen still.

      I have included the raw files of the drone shots in the folder for you to inspect.

      Lastly, you will find a file with my export settings (h.264, 1080p VBR 2 pass)

      I hope this helps the team fix this issue for good. 

       

      Attached are images of my driver version and premiere version. I dont think its related to drivers to premiere version as this issue has been occuring sporadically over 7 years for me (and clearly many others from the forums). This issue has reoccured through bi-annual computer reformats, 4 different computers, and completely different graphics cards both AMD and Nvidia. Sometimes I dont see it for a half a year, and itll just randomly start happening again. Now that all my drones shoot h.265 only I am seeing it much more frequently. 

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