THE VIDEO GOES VERY FAST

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All the videos on the timeline are accelerated, only the videos, the audio is normal
 but I don't know how to fix it, some videos mentioned that it was a mistake in the audio hardware
 that was causing the problem but I don't know what to do. HELP

Computer configuration

D

Dani_V.

Community Manager

Hi @Jair_Rivera Dominguez,

Thank you for reporting a problem and sorry you've been experiencing issues. We need a few more details to help. Like Premiere Pro version you are on and hardware information. Please see How to Report a Problem.

In addition to media information, do you have any external devices connected to your computer at all? Where is your media and project stored?

Sorry for the frustration,
Dani

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Peru Bob

Community Expert

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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J

Jair_Rivera DominguezAuthor

Participant

I've tried that several times, my friend, and it didn't work.

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