Transcribing text is not properly hearing all clear audio and placing the text for it on the captions.

Hello Adobe Support,

I am experiencing a serious issue with the transcription and captioning feature. The transcribe tool is no longer accurately detecting clear spoken audio and is leaving out large portions of dialogue when generating captions.

The audio in my videos is clear and understandable, but the transcription is either completely skipping words and sentences or replacing clearly spoken words with incorrect words. This is happening across multiple videos, so it does not appear to be an issue with one specific file.

Previously, the captioning feature was extremely accurate and would catch almost everything that was said. Now, the accuracy has dropped significantly. I would estimate that the captions are currently less than 50% accurate, even when the speech is clear and easy to hear.

The main issues I am seeing are:

1. Clear spoken words are being ignored completely.
2. Full phrases and sentences are missing from the captions.
3. Words that are detected are often being replaced with incorrect words.
4. The caption results are inconsistent across multiple different videos.
5. The feature used to work much better, so this feels like a recent downgrade, bug, or processing issue.

I have already tested this with multiple videos and I am getting the same poor results each time. The captions are not usable in their current state, and this is affecting my editing workflow because I rely on accurate transcription for caption creation.

Please investigate whether there is a known issue with the transcription or captioning system, especially if there was a recent update that may have affected caption accuracy. I would also like to know if there are any recommended settings, fixes, or troubleshooting steps to restore the transcription accuracy to the level it was performing at before.

Thank you.