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tcdodge25
Participating Frequently
May 6, 2026

Updated to v26.2.2 yesterday after it crashing in previous version - now I'm getting error code only solution is to uninstall

  • May 6, 2026
  • 4 replies
  • 743 views

Updated to v26.2.2 yesterday after it crashing in previous version - now I'm getting error code that: Adobe Premiere Pro 2026” is damaged and can’t be opened. You should move it to the Trash. This file was downloaded on an unknown date." I don't want to uninstall all my presets and reinstall for this annoying error that I've never encountered before after 10 years. Even clicking the messages uninstall doesn’t do anything so it’d have to be an uninstall from the applications. Please advise so I can move client projects forward

    4 replies

    Mohammad Aamir Khan
    Adobe Employee
    Adobe Employee
    May 14, 2026

    I would recommend that you please roll back to the previous version once to test.

    > Please open the Creative Cloud Desktop App first.

    > Next to “Premiere Pro” Application's Name > there are 3 DOTS

    > Click on 3 DOTS > Choose "Other Version"

    > Select the desired last stable version, 26.0.2, from the list, then click INSTALL.

    yang070
    Participant
    May 7, 2026

    I wanted to share what finally fixed this for me in case anyone else is dealing with the same nightmare.

    After updating Premiere Pro to 26.2.2, Premiere started crashing non-stop on launch. After Effects was also unstable. The first crash was related to GPUSniffer.exe, and after trying older Premiere versions, Premiere itself would still crash before I could even open a project.

    My system:

    • Windows 11

    • CPU: AMD Ryzen 7 7800X3D 8-Core

    • GPU: AMD Radeon RX 9070 XT

    • RAM: 64 GB

    • Storage: around 3 TB SSD free space

    • AMD Adrenalin 26.5.1

    • Also had integrated AMD Radeon graphics showing in Task Manager

    What I tried:

    • Installed older Premiere versions: 26.0.2 / 26.0.1 / 26.0

    • Reset Premiere cache/plugin cache/preferences

    • Repaired/reinstalled AMD Adrenalin driver

    • Fully uninstalled Adobe apps

    • Used Adobe Creative Cloud Cleaner Tool

    • Deleted leftover Adobe caps database files

    • Reinstalled Creative Cloud and Premiere clean

    None of that fixed the GPUSniffer crash.

    What finally worked:

    I went to:

    Windows Settings → System → Display → Graphics → Advanced graphics settings

    And turned OFF:

    Hardware-accelerated GPU scheduling

    After restarting the PC, the older Premiere version opened again.

    So in my case, the issue was not my project, not my keyboard shortcuts, not my presets, and not a normal Premiere cache issue. It seems related to Premiere/GPUSniffer + AMD GPU/driver + Hardware-accelerated GPU scheduling.

    I spent roughly 3+ hours troubleshooting this, including a full Adobe cleanup and reinstall, and the actual fix was disabling Hardware-accelerated GPU scheduling in Windows.

    Hopefully this helps someone else avoid wasting the same amount of time.

    TroisT
    Participant
    May 16, 2026

    Thank you! This worked!

    Ann Bens
    Community Expert
    Community Expert
    May 6, 2026

    In that case you need to deinstall use cleanertool and reinstall.

    Reboot between actions.

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    Make sure if you have an Nvidia card to update (manually/fresh install)  to the most current studio driver.

    tcdodge25
    tcdodge25Author
    Participating Frequently
    May 8, 2026

    uninstall and reinstall have actually made things worse as now I can’t even work through beta. 

    This error code is quite frustrating. 

    Since I have a mac I don’t have same strategy as other comment.

     

    Ann Bens
    Community Expert
    Community Expert
    May 8, 2026

    Use a different browser.

    Ann Bens
    Community Expert
    Community Expert
    May 6, 2026

    Trash preferences and medic cache.

    Try and find an auto save or backup file that will open.

    tcdodge25
    tcdodge25Author
    Participating Frequently
    May 6, 2026

    Appreciate that idea - but too much progress has been made yesterday with the new update. 

    PremierePro’s new update seems to have an error so my instincts say if they release another update it’ll fix itself

    Ann Bens
    Community Expert
    Community Expert
    May 6, 2026

    dont count on an update very soon.

    you do not have a workable auto save or a backup file?

    make a habit of doing a Save as or Save a copy to another drive

    In order to continue you need to do something.

    Uninstall, reboot, install the 26.2.2