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Fontenelle Moraes
Known Participant
Apr 4, 2025 8:27 PM UTC
Needs More Info

Very poor performance on high end pc after Premiere Pro 25.2

I have been having very poor performance on my Premiere. Specially after the update. My PC specs are:

MB: Gigabyte B760M AORUS ELITE
Video: EVGA RTX 3070 Ti FTW3
CPU: Intel i7 14700K
Water Cooler: C3Tech FC-W360RGB
RAM: 64 GB DDR5 Kingston Fury RGB 5600 mhz
M2: XPG S70 Blade 1TB
SSD: WD Green 120 GB
SSD: WD Green 240 GB
PSU: Gamemax GX1050 PRO
Gabinete: Gamemax Lucent
Coolers: 6 ARGB Rise Mode Laser 120mm

 

I have some projects that keep crashing every 5 minutes. It's very annoying problem and I don't know what to do. I clear my cache everyday, already using proxyes to make it more smooth, but it's not working

    101 replies

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 8, 2025 7:12 PM UTC

    Yeah, I updated it not long time ago. It's like 1 or 2 months ago

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 8, 2025 7:11 PM UTC

    this one

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    theok8577996
    theok8577996
    Inspiring
    Apr 8, 2025 8:24 AM UTC

    Did you update to the latest Bios?

    I see you have a Intel 14k CPU.

    Make sure you also update to the latest ME driver.

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 7, 2025 5:00 PM UTC

    Hi @Fontenelle Moraes - What exact gpu driver version are you using?  

     

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 7, 2025 4:02 PM UTC

    Hi @Fontenelle Moraes - We see your crash logs thank you for submitting your reports.  Let me check with the team to see what is happening.

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 5, 2025 4:39 AM UTC

    Even with AtomX closed, the premiere keeps crashing and lagging

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 4, 2025 9:30 PM UTC

    I'll try to close it.

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Apr 4, 2025 9:05 PM UTC

    Hi @Fontenelle Moraes -  When the crash dialog box opens, please select the checkbox "Adobe may contact me" and then enter your email address.  We can then look it up in our system and help diagnose what is happening. 

    If you close the AtomX panel do you still crash?

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 4, 2025 9:02 PM UTC

    Premiere just crashed and here is a print of it

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    Fontenelle MoraesAuthor
    Known Participant
    Apr 4, 2025 8:53 PM UTC

    I didn't follow the bug report model because I don't know how to reproduce the problem. But about you questions. Sometimes it crashes and show me a white screen to send error report, but sometimes it just freezes and stop responding. About the driver, i'm using the older version from Nvidia. Third party panels yes, I have AtomX installed on premiere, and just it.

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