Skip to main content
A
AblazeApax
Inspiring
May 8, 2024

When Proxies are ON, my video playback freezes

  • May 8, 2024
  • 4 replies
  • 1046 views

When I activate a proxy, that I have attached the same footage, my video playback freezes after a few seconds and the audio does still play in the background. I just downloaded Adobe Premiere Pro on my Macbook. This process would work for me when I used the 2020 version, so I'm confused as to why its not now. Additionally, playback works fine when playing back with 1/4 resolution, but I want it to be completely smooth as it was in the 2020 version.

I have version 24.3.0 of Premiere

I am using a Macbook Pro with:

Processor: 2.4 GHz Quad-Core Intel Core i5

Graphics: Intel Iris Plus Graphics 655 1536 MB

Memory: 8 GB 2133 MHz

    This topic has been closed for replies.

    4 replies

    R
    Robert31074709yn47
    Participant
    July 11, 2024

    Hi Kevin, thanks for getting back to me.  I've realised that sometimes when proxying through ME for some reason it doesn't fully proxy the entire clip so that's why the clip is freezing as the proxy is incomplete, I've now gone back through and re-proxied the clips which were faulty and this has fixed the problem but maybe there's an issue with ME and proxying 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 10, 2024

    The status of this bug report is updated.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R
    Robert31074709yn47
    Participant
    July 10, 2024

    I am having the same problem and I think it's due to clip lenght, over a certain length the proxies just freeze, this can be in the middle of a clip that has been proxied.  When the proxies are turned off the clips play fine but obviously for a quicker easier workflow I'd love the proxies to work, any tips greatly appreciated 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 10, 2024

    HI @Robert31074709yn47,

    Thanks for your notes on this bug report. In attempting to reproduce the bug, I had similar issues. I used a ProRes preset at half-res. I also used the new custom watermark feature. Can you provide any details so that we can provide them to the team?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    May 9, 2024

    Hi @AblazeApax,

    I read your note. Check system requirements: https://helpx.adobe.com/premiere-pro/system-requirements.html. Are you meeting specs?

     

    If your computer worked before but not now, progressive versions of the software do need more power as time passes. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices