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Participant
Oct 28, 2026 6:18 PM UTC
Needs More Info

When right clicking to change the label colour in the project window, PP freezes on screen, and you can't close down the app.

I have the latest PP build on my MacBook Pro, and every time I try to change the label colour in the project window, the program freezes, on screen, and I have to turn off the MacBook, it won’t even allow me to close down the program. On my iMac I haven’t updated PP and still using v26.2.0 (Build 65) and don't have this issue.

    1 reply

    KatieToo
    Community Manager
    Community Manager
    Oct 28, 2026 6:25 PM UTC

    Hi ​@snortonphotography 

    Thanks for stopping by the Premiere forums and letting us know about your issue with right click menu. Out of curiosity, are you on Golden Gate OS and happen to have Siri enabled? An easy way to tell is when you right click in Premiere, you’ll see Siri at the top of that right click menu, I believe. Disabling Siri is a current workaround.

    See this thread for more context:


    Let’s get some more details to help troubleshoot below -

    • Premiere Version: What is the exact Premiere version and build you’re using? Help > About Premiere or Premiere > About Premiere.
    • Setup/OS: Please specify Windows 11/10 or Mac, plus what macOS, along with driver version/build.
      • GPU Driver version/build(Windows only): We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
      • Mac Chip (Mac Only): what M-series chip? If Intel, please include GPU.
    • Media Files: video, images, etc. and what types (can check under Media Properties)
    • Project Size: About how big is your project file? Is it in a Production? Approximately how many clips are involved in a rough estimate
    • Media Storage: Are your Scratch Disks set to your Documents folder or the same as project, and is this the same as the Media drive?


    Also, if you could please let us know the following, this is also helpful to know:

    • Does it affect all projects or only some? What about new projects with a few sample clips?
    • Do you recall which Premiere this was last working in, when It started, and what might have changed? Any plugins, OS update, drivers, etc.
       

    Screen Recording: If possible, include a recording of your screen showing the issue as that’s helpful.

    We hope we can help!
    Katie


     

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