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Connie8899
Participant
March 14, 2023

3D Stager crash report when create new file or open file

  • March 14, 2023
  • 1 reply
  • 249 views

I am seeking assistance with a recurring issue I have been experiencing with Adobe Substance 3D Stager. 

My computer configuration is MacOS Monterey 12.6.3 (2.2 GHz Quad-Core Intel Core i7, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB). Despite my efforts to update and restart my computer, as well as uninstall and reinstall the Creative Cloud and Adobe applications, the issue persists. All of my other Adobe software is working properly, so I believe this issue is specific to Substance 3D Stager.

I would be grateful for any assistance you can provide in resolving this issue, and I look forward to hearing from you soon.

Thank you for your time and assistance.

    1 reply

    A
    Adobe Employee
    AEllard
    Adobe Employee
    March 14, 2023

    Hi @Connie8899!

     

    We are not able to diagnose working files directly on the forum website. To help us evaluate, can you please email us your Stager log file to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

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