Participant

Black screen

Forum|Forum|3 years ago
June 19, 2022
3 replies
363 views

I am using the latest version of Stager and like many others, am experiencing the blank screen problem. I have tried every suggested -- deleting aero$ folders, checking graphics card, all of it. Nothing works. I can't even close the program without using forced quit. Unless someone can suggest something that actually works, I'm going to uninstall and try to forget this program. Adobe? On windows 10.

S

Skidxx.1

Participant

I am having the same issue…. Everything was working fine but now when I open the project I have the black screen. There are multiple links and artwork in the file. I deleted the cache + folders, cleared logs and still nothing….. I want to note that I am using a Mac Studio M3 Ultra computer so as Apple thought it would be a good idea to remove the powerful GPUs and give us some little integrated garbage chip I am not sure how to fix this. Any ideas?

JMathews

Community Manager

To confirm, have you seen this help article and tried the solutions there:
https://substance3d.adobe.com/documentation/sg/stager-viewport-is-blank-225969628.html

The blank viewport occurs when the app isn't able to initialize the rendering engine, which is almost always because of the graphics card configuration issue. You need to check both the Windows settings and the NVIDIA control panel settings if that's installed as they can conflict with their settings.

Adobe Principal Product Manager, 3D & Immersive