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Participant
August 25, 2022

Black stage - neither shapes nor backgrounds are visible

  • August 25, 2022
  • 3 replies
  • 344 views

After installing and starting Substance 3D Stager, my stage was just black. I can drag and drop shapes into my scene. I can also see a cyan square which indicates, where the shape will be dropped. But after droping I cannot see anything but that black stage. I can open scenes which I created earlier on another computer. But the stage stays also black. 

 

Maybe it is a graphic card problem? Is use the NVIDIA T600 Laptop GPU.

 

Thanks for your help!

    3 replies

    Participant
    August 26, 2022

    Thanks a lot for your help! Deleting the Cache Files solved my problem.

    Adobe Employee
    August 25, 2022

    Hi @Matthias25803814zqge! Here is a link to a documentation page that describes what to do when the viewport is blank. https://substance3d.adobe.com/documentation/sg/stager-viewport-is-blank-225969628.html

     

    Thank you!

    Alisha

    Participant
    August 25, 2022

    Here's a screenshot of the problem: