Skip to main content
R
RoniLMC
Participating Frequently
November 20, 2023

Every file gets stuck in loading.

  • November 20, 2023
  • 16 replies
  • 1434 views

Stager will crash while attempting to open any file. The files wwill attempt to load but the software will crash while the bar reads a random percent. Usually it's 2% but will sometimes list 4%-40%. I used to get lucky and the file would end up loading but after several computer restarts this has become a concernable issue. My co-worker has no issues opening said files on his end and our computers have comparable specs. I'm working off the latest Studio Drivers with a clean install. I also tried uninstalling the program and reinstalling it and running into the same issues.

 

My specs below:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32686MB RAM
DirectX Version: DirectX 12
DirectX Database Version: 1.0.8

NVIDIA GeForce RTX 3070

Display Memory: 24374 MB
Dedicated Memory: 8032 MB

      16 replies

      Show previous replies
      Alexandre Becquet
      Community Expert
      Alexandre BecquetCommunity Expert
      Community Expert
      November 23, 2023

      Hello, are you working from NAS, or external hard drive?

      R
      RoniLMCAuthor
      Participating Frequently
      November 22, 2023

      I tried clearing the disk space but it seems to still be happening. I emailed the latest log file to the email you provided. I'm unsure what the "system event log" is that you're refering to.

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      November 22, 2023

      May be it depends on your existing file features? 

      AlanGilbertson
      Community Expert
      AlanGilbertsonCommunity Expert
      Community Expert
      November 22, 2023

      Make sure that you have enough swap space allocated on whichever drive(s) you're using, and check the system event log to see if you get any clues there.

       

      Always a good idea, in a situation like this, to send a copy of the Stager log file (and the ,ssg if you are able) to substance3d-bugs@adobe.com for the team to take a look at.

        R
        RoniLMCAuthor
        Participating Frequently
        November 21, 2023

        I am indeed. 

        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        November 21, 2023

        Are you able to start Stager and open new empty scene? 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices