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Hemanthi24343350n41t
Participant
May 6, 2022

Facing the Issue with blank surface

  • May 6, 2022
  • 2 replies
  • 211 views

Hii, I am new to these software.....I have been getting a blank black surface without any grid lines and not able to access the models as well.

please can anyone help me with this issue?

    2 replies

    JMathews
    Community Manager
    JMathewsCommunity Manager
    Community Manager
    May 6, 2022

    Hello!  Can you please try the ideas listed in this help article?

    https://substance3d.adobe.com/documentation/sg/stager-viewport-is-blank-225969628.html

     

    The most common cause is your graphics card not being set to use the high performance one.

    Adobe Principal Product Manager, 3D & Immersive
    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    May 6, 2022

    Which version  of Stager and what is your hardware?

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