Importing a background image

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I have a problem importing a background image. When I try to import a background image, I get the following message: There is a problem reading the file. There is nothing wrong with the file, as I tried to use the same file with a colleague and it works normally.

Can anyone help me solve this problem.

Thank you.

Import & Export

S

SamoBogoAuthor

Participant

No matter what the file size or file format, the result is always the same. I found a solution by uploading the image to the library and adding it to the background.

Thank you very much for your help.

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Ares Hovhannesyan

Community Expert

Is it possible for you to import another file? If yes it depends on file properties. Open it in Photoshop, expert as JPG and try again.

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DavidLloydImageworks

Inspiring

I'm afraid that you will have to give us a link to the actual image and more information about what kind of file it is, size, etc. we cannot diagnose an issue blind.

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