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Participant
Oct 29, 2024 10:43 AM UTC
Open for Voting

My .ssg file won't open, I receive and error message

Hi everyone,

When I try open my 3D model, I get an error message below. I was able to open the model earlier but im now unable to. I've also attached the log form.

Thank you in advance.

 

4 replies

Participant
Dec 18, 2024 10:38 AM UTC

i also faced same problem this morning, did you find any solution for this?

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Ares Hovhannesyan
Community Expert
Community Expert
Nov 1, 2024 5:22 PM UTC

 Try to open the file with other 3D app (you can use Stager previous version, also). Than export as OBJ, FBX or other format snd try to open in Stager.

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Participant
Nov 1, 2024 9:16 AM UTC

Thank you Ares.
What is the cause of this and what do you suggest I do? Does this mean I have to start over? It happend again this morning and none of the files want to open, including my backup files.

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Ares Hovhannesyan
Community Expert
Community Expert
Oct 31, 2024 4:22 PM UTC

Thank you for sending a log file. Team will review and take it in account for next updates.

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