Participant

nothing when opening the program

I have trial

mi pc

intel core i5

nvidia geforce gtx 1650

some ideas?

Participant

Hi
I carefully followed the steps, but it still doesn't work, with adobe
dimension the same thing happens.
😞

Adobe Employee

Hi! Here are some steps that can help you.

-Alisha

Community Expert

The reason can be old GPU driver or incorrect installation. Use the Creative Cloud Cleaner Tool to solve installation issues https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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