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Dan25269532eeik
Participant
July 16, 2022
Open for Voting

nothing when opening the program

I have trial 

mi pc

intel core i5

nvidia geforce gtx 1650

 

some ideas?

    3 replies

    Dan25269532eeikAuthor
    Participant
    July 20, 2022
    Hi
    I carefully followed the steps, but it still doesn't work, with adobe
    dimension the same thing happens.
    😞
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    Adobe Employee
    AEllard
    Adobe Employee
    July 18, 2022

    Hi! Here are some steps that can help you. 

    https://substance3d.adobe.com/documentation/sg/stager-viewport-is-blank-225969628.html

    -Alisha

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    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    July 16, 2022

    The reason can be old GPU driver or incorrect installation. Use the Creative Cloud Cleaner Tool to solve installation issues https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

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