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Dan25269532eeik
Participant
Jul 16, 2022 4:37 AM UTC
Open for Voting

nothing when opening the program

I have trial 

mi pc

intel core i5

nvidia geforce gtx 1650

 

some ideas?

    3 replies

    Dan25269532eeikAuthor
    Participant
    Jul 20, 2022 6:23 AM UTC
    Hi
    I carefully followed the steps, but it still doesn't work, with adobe
    dimension the same thing happens.
    😞
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    Adobe Employee
    AEllard
    Adobe Employee
    Jul 18, 2022 9:34 PM UTC

    Hi! Here are some steps that can help you. 

    https://substance3d.adobe.com/documentation/sg/stager-viewport-is-blank-225969628.html

    -Alisha

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    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Jul 16, 2022 12:31 PM UTC

    The reason can be old GPU driver or incorrect installation. Use the Creative Cloud Cleaner Tool to solve installation issues https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

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