Participant

Stager menus not working

Forum|Forum|3 years ago
July 1, 2022
4 replies
257 views

Hello,

My stager (last update) is currently having a big issue.

Since my last save, I'm not able to see the scenery assets, nor actions or properties menus on the right side of the screen (see shot), and in rendering mode i'm not able to click on the rendering button.

I reinstalled the software and all the CC suite, rebooted the PC, but the main issue is that i'm currently working on an important scene that i composed in Stager, but because of the issue i'm not even able to export the scenery to another format.

All that happened after importing an image as a stamp on an object.

In fact, i'm not able to make any action, I cannot delete elements, change their texture, etc.

Thanks in advance for the help,

Pierre

Issue

Ares Hovhannesyan

Community Expert

Its strange but great that you find a solution.

A

Arnaud5EECAuthor

Participant

i meant stager, not sampler

A

Arnaud5EECAuthor

Participant

Dear Ares,

I've changed all these settings, no success.

The problem is now solved, but I had to use a tricky way : Create a new sampler doc, import the corrupted scene into it, then export it to a GLTF, then import it in a new sampler doc, then the layers reappeared .. Seems like the first version was corrupted, and exporting it into another format was the solution..

Thanks,

Pierre

Ares Hovhannesyan

Community Expert

What is your hardware? Did you try to change display resolution, reinstall GPU driver? Also before reinstalling Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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