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Participant
April 23, 2025

Substance 3D Stager crashes on startup due to Windows username characters

  • April 23, 2025
  • 1 reply
  • 142 views

Hi,

I'm having an issue with Substance 3D Stager crashing immediately on launch in Windows 11.
After investigating, I suspect it might be related to my Windows username, which contains special characters (in my case, it's an "ñ", but it could also be accented letters or spaces).

The crash seems to happen before the UI even appears. I believe the issue is that the program tries to access user folders like C:\Users\[username] and fails when there are non-standard characters.

Will this be addressed in a future update? Is there any known workaround besides creating a new Windows user?

Thank you! I’d appreciate any information or confirmation if the dev team is aware of this issue.

1 reply

Ares Hovhannesyan
Community Expert
Community Expert
April 28, 2025

Thanks for reporting. Yes team is aware about the issues with special Characters that have been also reported previously.