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dani.norvik
Participant
October 19, 2023
Open for Voting

Substance 3D Stager freezing, going completely blank

The new Stager update has this weird bug where the entire screen goes blank. So, it freezes and it's impossible to restore any work (corrupts the files too) - won't close without a "force quit action." I have had to do this several times already and it's very unreliable/concering; Here's a screenshot, if anyone has ideas. 🤷🏻‍♀️

(Don't think it's my laptop but for reference, I am running macOS Sonoma, on MacBook Pro M1 chip.) 

 

    3 replies

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    October 24, 2023

    I wasn't able to reproduce the issue on my end. Where the .AI decal was saved and what's its name? Special characters (é, à, :, etc.) in the path can be a problem.

     

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    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
    dani.norvikAuthor
    Participant
    October 20, 2023

    I am not sure if this is the exact trigger but the last two times it happened, it was right after I treid to apply a graphic (.png) image that I had created (in .ai) onto my 3D model. Here are the logs for the last few days.  🤷🏻‍ (idk)

     

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    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    October 20, 2023

    Hi @dani.norvik,

     

    Thanks for reporting.

     

    Could you detail how to trigger this bug and maybe share your log (Help > Get logs)?

     

    Let me know.

     

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    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
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