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Ringo_K
Participant
July 11, 2023

Substance 3D Stager keeps showing "Check Creative Cloud status" even it is included in my plan.

  • July 11, 2023
  • 12 replies
  • 1205 views

I tried reinstalling Creative Cloud, and all other apps on it (PS, AI, LR...etc) and it worked for a while until the message showed up again. I only use it on one device, I tried log-out and log-in my adobe account, but nothing works......Please help...

 

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    Ringo_KAuthor
    Participant
    July 11, 2023

    Thank you for replying. I tried deactivating and turning it back on as well. Also, I only have one active device. 
    I think the problem comes from Creative Cloud itself because when I uninstall all my apps and reinstall CC, 3D Stager works again, but I am afraid this won't last long.   

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    July 11, 2023

    For deactivating go to your Adobe Account -find active session. If you have more than one active accounts Deactivate them. Hope this help.

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