Substance 3d Stager not loading
Out of nowhere Substance won't load on my Macbook Pro. Did something change?
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Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2
CrashReporter Key: AF9F8EFC-C373-CA31-3648-C90186022D5C
Hardware Model: Mac16,5
Process: Adobe Substance 3D Stager [1696]
Path: /Applications/Adobe Substance 3D Stager/Adobe Substance 3D Stager.app/Contents/MacOS/Adobe Substance 3D Stager
Identifier: com.adobe.stager
Version: 3.1.1 (3.1.1)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.adobe.stager [1397]
Date/Time: 2025-05-05 15:06:37.0058 -0400
Launch Time: 2025-05-05 15:06:36.9537 -0400
OS Version: macOS 15.3.2 (24D81)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7fff2bdb0 0x7ff7fff28000 + 15792
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7fff59331 x3: 0x0000000000000800
x4: 0x00007ff7fff544ad x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7fff63000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000900
x12: 0x0000000000000076 x13: 0x0000000000000013 x14: 0x0000000000000021 x15: 0x00007ff7fff63914
x16: 0x0000000000000209 x17: 0x00007ff7fff4baec x18: 0x000000030516cbe3 x19: 0x00007ff7fff59331
x20: 0x00007ff7fff59331 x21: 0x00000000000000bf x22: 0x00007ff7fff4fda1 x23: 0x000000030516c6b0
x24: 0x0000000108825000 x25: 0x0000000000000009 x26: 0x0000000108825000 x27: 0x0000000000000010
x28: 0x0000000000000009 fp: 0x000000030516c640 lr: 0x00007ff7fff45c94
sp: 0x000000030516c620 pc: 0x00007ff7fff2bdb0 cpsr: 0x44000000
far: 0x0000000000000000 esr: 0x56000080 Address size fault
Binary Images:
0x200839000 - 0x2008c4fff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld
0x7ff7fff28000 - 0x7ff7fff57fff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
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Full Report
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{"app_name":"Adobe Substance 3D Stager","timestamp":"2025-05-05 15:06:37.00 -0400","app_version":"3.1.1","slice_uuid":"2f239fd9-32b7-35c8-ac17-13758da4fc4c","build_version":"3.1.1","platform":0,"bundleID":"com.adobe.stager","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3.2 (24D81)","roots_installed":0,"name":"Adobe Substance 3D Stager","incident_id":"CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2"}
{
"uptime" : 1000,
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac16,5",
"coalitionID" : 1397,
"osVersion" : {
"train" : "macOS 15.3.2",
"build" : "24D81",
"releaseType" : "User"
},
"captureTime" : "2025-05-05 15:06:37.0058 -0400",
"codeSigningMonitor" : 2,
"incident" : "CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2",
"pid" : 1696,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-05-05 15:06:36.9537 -0400",
"procStartAbsTime" : 24785039113,
"procExitAbsTime" : 24786255967,
"procName" : "Adobe Substance 3D Stager",
"procPath" : "\/Applications\/Adobe Substance 3D Stager\/Adobe Substance 3D Stager.app\/Contents\/MacOS\/Adobe Substance 3D Stager",
"bundleInfo" : {"CFBundleShortVersionString":"3.1.1","CFBundleVersion":"3.1.1","CFBundleIdentifier":"com.adobe.stager"},
"storeInfo" : {"deviceIdentifierForVendor":"9B11AAE8-A3BD-5521-AF30-62C5EE5C8539","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.stager",
"crashReporterKey" : "AF9F8EFC-C373-CA31-3648-C90186022D5C",
"codeSigningID" : "com.adobe.stager",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570490881,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"ARAA1AEAgJIgIICawANf1pBAgNIBEADU4TefmsADX9YwQYDSARAA1A==","atPC":"AQCAkiAggJrAA1\/WMEGA0gEQANThN5+awANf1hBDgNIBEADUAQCAkg=="},
"bootSessionUUID" : "CAFDCB7F-6209-4937-9EFE-F87B9AA5735D",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":30989,"threadState":{"x":[{"value":34},{"value":0},{"value":140703127933745},{"value":2048},{"value":140703127913645},{"value":0},{"value":44},{"value":0},{"value":140703127973888},{"value":0},{"value":4294966996},{"value":2304},{"value":118},{"value":19},{"value":33},{"value":140703127976212,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":140703127878380},{"value":12970281955},{"value":140703127933745},{"value":140703127933745},{"value":191},{"value":140703127895457},{"value":12970280624},{"value":4437725184},{"value":9},{"value":4437725184},{"value":16},{"value":9}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703127854228},"cpsr":{"value":1140850688},"fp":{"value":12970280512},"sp":{"value":12970280480},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703127748016,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":15792,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8598556672,
"size" : 573440,
"uuid" : "f2913392-361a-304f-b30d-486be5639e2d",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703127732224,
"size" : 196608,
"uuid" : "11b18945-107e-3e0d-91fa-b5d5ada3c0c4",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1064K resident=0K(0%) swapped_out_or_unallocated=1064K(100%)\nWritable regions: Total=136.4M written=320K(0%) resident=320K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 8K 1 reserved VM address space (unallocated)\n__DATA 76K 4 \n__DATA_CONST 24K 1 \n__DATA_DIRTY 8K 2 \n__LINKEDIT 336K 4 \n__TEXT 752K 2 \n__TPRO_CONST 276K 1 \nmapped file 496K 7 \npage table in kernel 320K 1 \n=========== ======= ======= \nTOTAL 194.3M 29 \nTOTAL, minus reserved VM space 194.2M 29 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "af681bf66f7d429325e5356f52f7b0fba699c800",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6410af69ed1e1e7ab93ed169",
"factorPackIds" : {
},
"deploymentId" : 240000011
},
{
"rolloutId" : "645eb1d0417dab722a215927",
"factorPackIds" : {
},
"deploymentId" : 240000005
}
],
"experiments" : [
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: Mac16,5, BootROM 11881.101.1, proc 14:10:4 processors, 36 GB, SMC
Graphics: Apple M4 Max, Apple M4 Max, Built-In
Display: DELL U2718Q, 6016 x 3384, Main, MirrorOff, Online
Display: Color LCD, 3456 x 2234 Retina, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Oct 31 2024 06:19:10 version 23.10.900.20.41.51.176 FWID 01-be2c8114
IO80211_driverkit-1345.10 "IO80211_driverkit-1345.10" Dec 14 2024 17:47:07
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: Intuos5 touch M
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
