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May 5, 2025

Substance 3d Stager not loading

  • May 5, 2025
  • 1 reply
  • 183 views

Out of nowhere Substance won't load on my Macbook Pro. Did something change?

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2
CrashReporter Key: AF9F8EFC-C373-CA31-3648-C90186022D5C
Hardware Model: Mac16,5
Process: Adobe Substance 3D Stager [1696]
Path: /Applications/Adobe Substance 3D Stager/Adobe Substance 3D Stager.app/Contents/MacOS/Adobe Substance 3D Stager
Identifier: com.adobe.stager
Version: 3.1.1 (3.1.1)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.adobe.stager [1397]

Date/Time: 2025-05-05 15:06:37.0058 -0400
Launch Time: 2025-05-05 15:06:36.9537 -0400
OS Version: macOS 15.3.2 (24D81)
Release Type: User
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0

Triggered by Thread: 0

Thread 0 Crashed:
0 runtime 0x7ff7fff2bdb0 0x7ff7fff28000 + 15792


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7fff59331 x3: 0x0000000000000800
x4: 0x00007ff7fff544ad x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7fff63000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000900
x12: 0x0000000000000076 x13: 0x0000000000000013 x14: 0x0000000000000021 x15: 0x00007ff7fff63914
x16: 0x0000000000000209 x17: 0x00007ff7fff4baec x18: 0x000000030516cbe3 x19: 0x00007ff7fff59331
x20: 0x00007ff7fff59331 x21: 0x00000000000000bf x22: 0x00007ff7fff4fda1 x23: 0x000000030516c6b0
x24: 0x0000000108825000 x25: 0x0000000000000009 x26: 0x0000000108825000 x27: 0x0000000000000010
x28: 0x0000000000000009 fp: 0x000000030516c640 lr: 0x00007ff7fff45c94
sp: 0x000000030516c620 pc: 0x00007ff7fff2bdb0 cpsr: 0x44000000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x200839000 - 0x2008c4fff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld
0x7ff7fff28000 - 0x7ff7fff57fff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"Adobe Substance 3D Stager","timestamp":"2025-05-05 15:06:37.00 -0400","app_version":"3.1.1","slice_uuid":"2f239fd9-32b7-35c8-ac17-13758da4fc4c","build_version":"3.1.1","platform":0,"bundleID":"com.adobe.stager","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3.2 (24D81)","roots_installed":0,"name":"Adobe Substance 3D Stager","incident_id":"CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2"}
{
"uptime" : 1000,
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac16,5",
"coalitionID" : 1397,
"osVersion" : {
"train" : "macOS 15.3.2",
"build" : "24D81",
"releaseType" : "User"
},
"captureTime" : "2025-05-05 15:06:37.0058 -0400",
"codeSigningMonitor" : 2,
"incident" : "CF57A86A-4D23-462B-A04E-4DC6FFFEC5D2",
"pid" : 1696,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-05-05 15:06:36.9537 -0400",
"procStartAbsTime" : 24785039113,
"procExitAbsTime" : 24786255967,
"procName" : "Adobe Substance 3D Stager",
"procPath" : "\/Applications\/Adobe Substance 3D Stager\/Adobe Substance 3D Stager.app\/Contents\/MacOS\/Adobe Substance 3D Stager",
"bundleInfo" : {"CFBundleShortVersionString":"3.1.1","CFBundleVersion":"3.1.1","CFBundleIdentifier":"com.adobe.stager"},
"storeInfo" : {"deviceIdentifierForVendor":"9B11AAE8-A3BD-5521-AF30-62C5EE5C8539","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.stager",
"crashReporterKey" : "AF9F8EFC-C373-CA31-3648-C90186022D5C",
"codeSigningID" : "com.adobe.stager",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570490881,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"ARAA1AEAgJIgIICawANf1pBAgNIBEADU4TefmsADX9YwQYDSARAA1A==","atPC":"AQCAkiAggJrAA1\/WMEGA0gEQANThN5+awANf1hBDgNIBEADUAQCAkg=="},
"bootSessionUUID" : "CAFDCB7F-6209-4937-9EFE-F87B9AA5735D",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":30989,"threadState":{"x":[{"value":34},{"value":0},{"value":140703127933745},{"value":2048},{"value":140703127913645},{"value":0},{"value":44},{"value":0},{"value":140703127973888},{"value":0},{"value":4294966996},{"value":2304},{"value":118},{"value":19},{"value":33},{"value":140703127976212,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":140703127878380},{"value":12970281955},{"value":140703127933745},{"value":140703127933745},{"value":191},{"value":140703127895457},{"value":12970280624},{"value":4437725184},{"value":9},{"value":4437725184},{"value":16},{"value":9}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703127854228},"cpsr":{"value":1140850688},"fp":{"value":12970280512},"sp":{"value":12970280480},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703127748016,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":15792,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8598556672,
"size" : 573440,
"uuid" : "f2913392-361a-304f-b30d-486be5639e2d",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703127732224,
"size" : 196608,
"uuid" : "11b18945-107e-3e0d-91fa-b5d5ada3c0c4",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1064K resident=0K(0%) swapped_out_or_unallocated=1064K(100%)\nWritable regions: Total=136.4M written=320K(0%) resident=320K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 8K 1 reserved VM address space (unallocated)\n__DATA 76K 4 \n__DATA_CONST 24K 1 \n__DATA_DIRTY 8K 2 \n__LINKEDIT 336K 4 \n__TEXT 752K 2 \n__TPRO_CONST 276K 1 \nmapped file 496K 7 \npage table in kernel 320K 1 \n=========== ======= ======= \nTOTAL 194.3M 29 \nTOTAL, minus reserved VM space 194.2M 29 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"logWritingSignature" : "af681bf66f7d429325e5356f52f7b0fba699c800",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6410af69ed1e1e7ab93ed169",
"factorPackIds" : {

},
"deploymentId" : 240000011
},
{
"rolloutId" : "645eb1d0417dab722a215927",
"factorPackIds" : {

},
"deploymentId" : 240000005
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: Mac16,5, BootROM 11881.101.1, proc 14:10:4 processors, 36 GB, SMC
Graphics: Apple M4 Max, Apple M4 Max, Built-In
Display: DELL U2718Q, 6016 x 3384, Main, MirrorOff, Online
Display: Color LCD, 3456 x 2234 Retina, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Oct 31 2024 06:19:10 version 23.10.900.20.41.51.176 FWID 01-be2c8114
IO80211_driverkit-1345.10 "IO80211_driverkit-1345.10" Dec 14 2024 17:47:07
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: Intuos5 touch M
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

1 reply

Alexandre Becquet
Community Expert
Community Expert
May 7, 2025

Hello, can you give us more infos about your computer, the os and the versions. It's not necessery to share this kind of report in the forum. We are not adobe employees 😉 but we can speak with them and share your issue.
I'm on a Macbook pro M1 MAX and i've a MAc Mini M4 pro. With Stager all is ok.
Can you try the stager beta version to see if it's the same problem?