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Nicholas22865309fhnc
Participant
August 2, 2022

Transform gizmos and interface appearance issues

  • August 2, 2022
  • 3 replies
  • 468 views

Recently my Substance 3D Stager's interface appears different. When I add a model it appears as a flat black colour. In addidtion, the transform gizmo (control) appears to be corrupt as the appearance is different to how it normally is. When I revert to version 1.1.2, it is fine. However I can't keep working in that version because I have big scenes that I have built in the latest version and I can't open them in an older version.

    3 replies

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    Nicholas22865309fhncAuthor
    Participant
    August 17, 2022

    I managed to fix the issue. My NVIDIA driver was up to date, but this was the gaming driver. I went onto my GeForce Experience app and downloaded and installed the latest NVIDIA Studio Driver which supports the latest creative app updates.Stager is now working fine.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    August 3, 2022

    What is your GPU? NVIDIA?

    A
    Adobe Employee
    AEllard
    Adobe Employee
    August 2, 2022

    Hi Nicholas22865309fhnc! Does the problem still happen when raytracing is turned on? 

     

    If the lighting issue is only occurring in real-time rendering and not when raytracing is enabled, try reseting the aero caches by:

    • Navigate to: the shader cache location
    • Windows: \Users\YOURNAME\AppData\Local
    • Do a search for "aero"
    • Delete any folders with the affix .aeroresource

     

    Thank you!

    Alisha

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