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Nicholas22865309fhnc
Participant
Aug 2, 2022 1:21 PM UTC
Open for Voting

Transform gizmos and interface appearance issues

Recently my Substance 3D Stager's interface appears different. When I add a model it appears as a flat black colour. In addidtion, the transform gizmo (control) appears to be corrupt as the appearance is different to how it normally is. When I revert to version 1.1.2, it is fine. However I can't keep working in that version because I have big scenes that I have built in the latest version and I can't open them in an older version.

    3 replies

    Nicholas22865309fhncAuthor
    Participant
    Aug 17, 2022 3:49 PM UTC

    I managed to fix the issue. My NVIDIA driver was up to date, but this was the gaming driver. I went onto my GeForce Experience app and downloaded and installed the latest NVIDIA Studio Driver which supports the latest creative app updates.Stager is now working fine.

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    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Aug 3, 2022 5:53 PM UTC

    What is your GPU? NVIDIA?

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    Adobe Employee
    AEllard
    Adobe Employee
    Aug 2, 2022 3:39 PM UTC

    Hi Nicholas22865309fhnc! Does the problem still happen when raytracing is turned on? 

     

    If the lighting issue is only occurring in real-time rendering and not when raytracing is enabled, try reseting the aero caches by:

    • Navigate to: the shader cache location
    • Windows: \Users\YOURNAME\AppData\Local
    • Do a search for "aero"
    • Delete any folders with the affix .aeroresource

     

    Thank you!

    Alisha

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