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March 18, 2026

Unable to Import USDZ Model

  • March 18, 2026
  • 2 replies
  • 29 views

I have a USDZ file that is only 33.8MB that images fine on my Mac in Preview and QuickLook, but when I try and import it into Stager, after it thinks for a few seconds, and the progress bar is about half way through, it pops up a dialog saying it can’t import it and report it here;

Unfortunately I can’t share the data, but if there’s something I can check locally happy to do it.

    2 replies

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    April 1, 2026

    May be you can change file format by exporting into GLB, OBJ from any app and try again?

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    March 27, 2026

    Hello, can you share the file? I can test on my side?
    FYI this the export and import files supported by Stager : https://helpx.adobe.com/substance-3d-stager/getting-started/import-export-formats.html

    The new stager is on the way but i’ve no clue when!!! 

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