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Enhance speech doesn't initialize, will immediately untoggle, but will consume credits

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Not sure what the issue is here. I tried to do this on multiple clips at once and it did consume credits for crosstalk but wasn’t able to use any sliders or see any enhancement. I’m unable to use audio enhancements, again I did see that it used credits for one of the clips I tried to toggle this on for, but wasn’t able to actually see where the changes or separation happened.

It wouldn’t work on 27.0 or 27.1

Things I’ve tried -

Logging out of and resigning into creative cloud.

Checked for possible network issues and conflicts.

Completely uninstalled and reinstalled premier beta and the add ons enhance audio and additional ML models.

Uninstalling and reinstalling creative cloud.

I’ve tried updating and downgrading nvidia studio drivers.

Opening different projects.

Am I doing something wrong on my end or is this a known issue because I can’t find anyone having this exact issue. I’ve seen where it sticks at zero, but not this.

2026-11-09 16-01-45.mov

theok8577996

Inspiring

I had the same problem with my HP desktop.

I cleared all mediacache folders

checked if all Premiere addons where installed via the creative app

Somehow it fixed itself while trying it in Premiere.

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K

KatieKaijuAuthor

I asked the assistant in app to figure out why this was happening. It says it’s nested but also says in the same response that it’s not nested. Anything that I’ve tried to use enhance speech on says it’s a nest or is being overridden because it’s not switched on. (See above I can’t switch it on) Deleting cache, removing tags, reprocessing peak files, replacing with original, making a completely new project on a completely different drive with the original footage doesn’t fix this and still says it’s in a nest and it’s applied but is bypassed by not being switched on.

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K

KatieKaijuAuthor

Let me clarify. It doesn’t work on any clip I try to use it on. Not just specific ones. It doesn’t work at all on anything.

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Amy the Stuv

Community Manager

Hello @KatieKaiju

Welcome to the Premiere Community Forums. Thanks for the detailed report and for sharing the recording. I’m sorry the feature is failing while credits are still being deducted.

Could you confirm the exact Premiere Pro Beta build and operating system, and whether this happens with Enhance Audio / Enhance Speech and Separate Crosstalk, or only one of them? If an error appears in Premiere’s Events panel, please include its text too.

Since you’re seeing credit deductions without a usable result, please avoid repeating the test on clips that may incur more credits.

For an account-specific credit review, please contact Adobe Customer Care at https://helpx.adobe.com/contact.html. Sign in and choose the option closest to Account & payment / generative credits; include the Premiere Pro Beta version and link to this community post. Select chat if it’s offered for your account, or use the phone option shown there. Please share your Adobe ID and transaction details only with Support, not in this public thread.

If your plan is through Teams or Enterprise, contact your admin or use Admin Console > Support > Support Summary > Start Chat.

The credit record will need to be checked separately from the app behavior.

Thanks for helping us narrow this down.

Amy

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KatieKaijuAuthor

It’s happening on 27.1 on windows. It didn’t work on 27.0 either
Enhance speech/enhance audio and crosstalk does not work
There is no error reported

It’s the only thing I’ve ever used credits for so that’s also not the issue.

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